We are seeking a Retail Liaison Co-ordinator to join our team at the Galleries Shopping Centre in Washington. The Galleries Washington is home to over 120 high street and independent stores, services complemented by a wide range of F&B options, and attracts over 12 million shoppers every year. As a Retail Liaison Co-ordinator, you will be responsible for managing relationships with all tenants and providing a strong level of communication between the centre team and stores. Main duties and responsibilities: First point of contact for all tenants and mall operators Developing strong tenant relationships Monitor tenant performance and support where required Lead on all turnover collation, analysis, and review of available sales turnover details/data and present trends Report regularly on footfall figures and retailer trade Ensure timely and accurate internal and external reporting Marketing responsibilities: Work with the Marketing team to programme and develop retailer Social Media content Support the Marketing team to execute marketing plans and manage on-site events Engage tenants in marketing activity and promote all centre activity to encourage participation Specific management responsibilities: Form part of the Duty Manager Rota, including weekend and evening working where necessary Regularly liaise with key stakeholders to understand business requirements Knowledge of general business practices, including accounting, human resources, and customer service Requirements: Demonstrable experience in previous customer service/retail experience in a busy, fast-paced environment Excellent report writing, analytical, and presentation skills Strong visual design, videography, photography, and storytelling/copywriting abilities Familiarity with social media platforms and trends, cameras, microphones, lighting equipment, and video editing tools Strong organisational skills with the ability to manage and prioritise a busy workload to meet deadlines Understanding and a genuine passion for the retail environment Self-motivated and proactive Proficient in the use of Microsoft Office, including Word, Outlook, and Excel (advanced level) Commercially astute Benefits: 24/7 GP access for you and your immediate family Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app