# Help Desk Technician IV

**Company**: GDIT
**Location**: Annapolis Junction, MD
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $34.00 - $46.00 per hour
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-MD-Annapolis-Junction/Information-Technology-Support-Specialist---TS-SCI-w-Poly_RQ229779-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0f79e144-587

## Description

Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT. As a Help Desk Technician IV, you will respond to user inquiries via phone, email, chat, or ticketing systems. You will log and track support requests using a help desk ticketing system, diagnose and resolve basic technical issues related to hardware, software, and network connectivity, and provide step-by-step guidance to users for troubleshooting common problems.

Responsibilities:

- Respond to user inquiries via phone, email, chat, or ticketing systems.

- Log and track support requests using a help desk ticketing system.

- Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.

- Provide step-by-step guidance to users for troubleshooting common problems.

- Escalate complex issues to second-level support or specialized teams when necessary.

- Provide guidance to less experienced professionals.

- Install, configure, and update software on user devices.

- Assist with password resets, account lockouts, and access issues.

- Support basic printer, scanner, and peripheral troubleshooting.

- Help maintain inventory of IT assets.

- Document and report solutions and procedures for recurring issues.

- Maintain and report accurate records of support interactions and resolutions.

- Contribute to knowledge base articles.

- Accurately create and submit tickets for users.

Requirements:

- 5+ years of related experience

- Associate's degree in Arts or Science

- TS/SCI w/Poly security clearance

- CompTIA Security+ certification required within 3 months of start date

- US citizenship required

Benefits:

- Comprehensive benefits and wellness packages

- 401K with company match

- Competitive pay and paid time off

- Flexible work arrangements

- Opportunities for career growth and professional development

## Skills

### Required
- Help Desk Software
- Remote Support
- Technical Issues
- CompTIA Security+
- Troubleshooting

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-MD-Annapolis-Junction/Information-Technology-Support-Specialist---TS-SCI-w-Poly_RQ229779-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)