# Insights & Analytics Manager, Europe & International

**Company**: ViiV Healthcare
**Location**: London, New Oxford Street
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

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## Description

The Insights & Analytics Manager, Europe & International delivers performance analysis, business insight, market intelligence and targeted market research that help the E&I Leadership Team make better commercial decisions.

Reporting to the Data & Analytics Director, you will combine internal performance data, external market insights and customer engagement analytics to explain results, identify risks, trends and growth opportunities, close evidence gaps and provide clear, actionable recommendations.

**Key Responsibilities:**

- Performance Metrics and Reporting:

- Apply agreed analytical measures and KPI definitions to support a consistent, standardised view of performance across the region.

- Provide timely, decision-ready performance data and analysis to inform discussions at regional performance forums.

- Partner with stakeholders to interpret performance measures correctly and translate them into clear, decision-relevant insights.

- Business Insights and Decision Support:

- Explain market and customer drivers behind performance gaps, risks and opportunities, and recommend where leadership should act.

- Integrate performance data, customer analytics, market intelligence and research to explain outcomes and inform business decisions.

- Analyse customer engagement across field, digital and medical channels, using Global CX tools to understand effectiveness and links to performance.

- Market Research:

- Set and own a focused regional research agenda, leading priority qualitative and quantitative studies and integrating findings with performance and customer data.

- Maximise research value by synthesising existing analytics, research and external intelligence, minimising duplication and targeting investment effectively.

**Requirements:**

- Bachelor’s degree or equivalent in Business, Economics, Statistics, Mathematics, Market Research, Life Sciences or a related field; postgraduate qualification desirable.

- Significant experience integrating performance, market and customer evidence to inform commercial decisions, ideally within the pharmaceutical or healthcare sector.

- Proven ability to integrate quantitative and qualitative evidence and translate complex analysis into clear commercial implications and recommendations.

- Excellent written and verbal communication skills, with the credibility to act as a strategic business partner and influence senior stakeholders across regional, market and Global teams.

- Practical expertise in KPI design, performance analysis, commercial research methodology and customer engagement analytics, market research, competitive intelligence and the management of external research or analytics suppliers; experience applying established KPI frameworks is desirable.

- Strong judgement, curiosity, objectivity and attention to quality, with the ability to work effectively in a fast-paced matrix environment.

## Skills

### Required
- Customer Insights
- Data to Insights
- Digital Fluency
- Influencing Without Authority
- Market Knowledge
- Scientific Literacy

### Nice to have
- Strong understanding of healthcare data and commercial decision-making
- knowledge of HIV and international markets
- Previous experience working alongside developers & other data analytics teams, internally and externally
- Experience in healthcare data consulting

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