# Patient Administration Lead

**Company**: Circle Health Group
**Location**: London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: Up to £31,321.00 per year
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://circlehealth.wd103.myworkdayjobs.com/en-US/chgcareers/job/Hendon-Hospital---London/Patient-Administration-Lead_JR116957?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0f41e53c-b06

## Description

We are seeking a Patient Administration Lead to join our team at Hendon Hospital, part of Circle Health Group. This is a full-time role for 37.5 hours a week, with a flexible shift pattern.

The successful candidate will lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met. Key responsibilities include:

- Allocating tasks and supporting workforce planning to ensure appropriate cover across all administrative areas

- Acting as the key point of contact for operational queries and escalating issues where required

- Ensuring the smooth running of patient bookings, admissions, discharges, and outpatient appointments

- Monitoring patient flow processes and liaising with clinical teams to ensure accurate and timely scheduling

- Supporting improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies

To be considered for this role, you should have:

- Experience in a healthcare administration or patient services role

- Strong leadership, team coordination, or supervisory experience

- Excellent communication and interpersonal skills

- Strong organisational skills and attention to detail

- Proficiency in Microsoft Office and patient management systems

- Experience working in a hospital or private healthcare environment

- Knowledge of RTT, referral-to-treatment timelines, and patient pathway standards

- Understanding of GDPR, information governance, and confidentiality principles

- NVQ Level 3 or equivalent in Administration, Customer Service, or Health and Social Care

In return, we offer a competitive salary of up to £31,321.00 per year, depending on level of experience, training, and qualification, as well as a wide range of employee benefits, including:

- 25 days holiday per year + bank holidays, increasing to 30 days with service

- Private Pension Scheme

- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions

- Friends & Family Hospital Discounts

- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay

- Non-contributory life insurance

- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits

- Access to resources, tools and services to support your wellbeing

- Employee recognition programmes

- Industry leading training and development opportunities

## Skills

### Required
- Microsoft Office
- patient management systems
- leadership
- team coordination
- communication
- organisational skills
- GDPR
- information governance
- confidentiality

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Source: [Apply at circlehealth.wd103.myworkdayjobs.com](https://circlehealth.wd103.myworkdayjobs.com/en-US/chgcareers/job/Hendon-Hospital---London/Patient-Administration-Lead_JR116957?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)