# Experienced Evening GP Patient Coordinator - £12.71-£13.00 per hr **Company**: Claremont Clinic **Location**: Forest Gate **Work arrangement**: onsite **Job type**: part-time **Salary**: £12.71 to £13.00 **Category**: Healthcare **Industry**: Healthcare **Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A0925-26-0024?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/experienced-evening-gp-patient-coordinator-12-71-0f348fb2-0bb/ ## Description Claremont Clinic is seeking an experienced and dedicated Evening GP Patient Coordinator to join our busy, growing practice team in Forest Gate, London. As a key member of our team, you will play a vital role in ensuring the smooth operation of our reception desk, delivering exceptional customer service, and fostering effective communication between patients, clinicians, and our practice team. **Main Duties:** - Manage the reception desk with professionalism and organisation - Answer calls, review emails, and handle inbound documents and prescription requests - Act as the primary point of contact for patients, clinicians, and the practice team - Deliver consistently high standards of customer service **Key Requirements:** - Previous experience in medical/healthcare reception roles - Excellent communication skills with a clear and polite telephone manner - Ability to maintain confidentiality and discretion with patients - Experience in handling sensitive situations with empathy and professionalism - Strong teamwork and independent problem-solving abilities - Proficient in IT and general administration tasks, particularly EMISWeb or equivalent systems **About Us:** Claremont Clinic has been serving the local community since 1951. Our premises have recently been fully refurbished, and we have a diverse workforce serving a diverse community with varying health needs. We are well-rated on Google with a 4.4-star rating and positive feedback in the 2025 National GP Patient Survey. **Benefits:** - Competitive salary: £12.71-£13.00 per hour - Permanent, part-time position - Opportunities for professional growth and development in a supportive team environment **Job Responsibilities:** - Ensure the smooth running of the reception desk in a professional and organised manner - Greet all patients on arrival and check them in manually or via the patient touch screen - Answer the telephone, dealing with or redirecting enquiries - Handle face-to-face general enquiries, referring where necessary - Make new and follow-up appointments, including booking interpreters when needed - Manage prescription requests and allocate as instructed - Record requests for home visits and ensure they are recorded and passed onto relevant clinicians - Register new patients following practice policy - Open mail and distribute as appropriate - Maintain administration of cytology and childhood immunisations - Scan hospital reports and letters - Carry out patient/GP Registrar surveys - Complete and enter appropriate GMS3 forms - Maintain computer databases, including patient PDS records - Ensure external and internal email accounts are viewed daily and workflow tasks are completed - Take responsibility for daily incoming electronic document management and online consultation forms - Offer all services to patients, including extended opening hours and Community Pharmacy Consultation Services - Enter appropriate read codes as instructed - Ensure sufficient supplies of stationery/equipment in all consulting rooms - Assist in the administration of the patient e-referral system - Manage the day-to-day clinicians' worklists - Train staff to ensure the diabetic recall for clinics is kept up to date - Ensure the telephones are turned on and switched over to the out-of-hours service as appropriate - Leave the reception area tidy and ready for incoming colleagues - Undertake any other duties as instructed by management For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - EMISWeb - Microsoft Windows - communication skills - organisational skills - confidentiality ### Nice to have - GCSE Grades C or above in English and Maths - lives in the local area or ability to commute to Claremont Clinic within 20 minutes --- Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A0925-26-0024?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)