# Connected Care Pathway Coordinator

**Company**: Bupa
**Location**: Central London
**Job type**: full-time
**Salary**: £17 per hour
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Central-London/Connected-Care-Pathway-Coordinator---Bank_R1501111?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/connected-care-pathway-coordinator-0f1b8851-b1e/

## Description

As a Connected Care Pathway Coordinator at Cromwell Hospital, you will provide efficient administration and services to Bupa Insurance Specialist Centres.

You will be fundamental in the day-to-day coordination of Specialist Centres, ensuring that a high-quality service is delivered to patients.

**Key Responsibilities:**

- Communicate with patients when necessary, ensuring patients are comfortable with next steps in their pathway journey.

- Ensure relevant test results are available for consultant, secretary, and/or MDT meetings.

- Ensure specialist centre clinics have appropriate access for UKI customers as outlined in agreed SLAs.

- Proactively respond to patient queries when appropriate.

- Be the point of contact for UKI in relations to the day to day running of the specialist centres.

- Create and maintain a record of current provision including consultant clinics, radiologist clinics and triage appointments.

- When relevant, book patient appointments and communicate times to the consultant, radiologist, and patient.

- You will be solutions focussed, when issues arise in the coordination of services you will be comfortable in developing processes to improve the patient experience.

- Ensure all processes are documented, work closely with the CNS to ensure SOPs are up to date, ensuring a strong succession plan.

**Supporting with quarterly KPI submissions to UKI:**

- You will have a sound knowledge of the agreed KPIs.

- Coordinate the pathways to ensure as much as possible we continue to meet our KPI’s.

- Work closely with the MI team to support with data requests relating to specialist centres.

- Help shape new KPI reports, using your experience you will understand the feasibility of certain KPI’s.

- Use your knowledge to set up new processes to allow us to collect KPI’s appropriately.

**Benefits:**

- Annual leave accrual paid every time you work

- Subsidised staff canteen and coffee shop led by expert caterers

- Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices

- Inclusion in the NEST government pension scheme

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Source: [Apply at bupa.wd3.myworkdayjobs.com](https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Central-London/Connected-Care-Pathway-Coordinator---Bank_R1501111?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)