# Senior Product Manager, AI Risk & Onboarding

**Company**: Airwallex
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full time
**Salary**: $160K – $230K
**Category**: Product Management
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/airwallex/a0779b7f-90c9-4f0a-b428-fced1426ce93?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0f0443a8-ba9

## Description

## Compensation

The expected base pay ranges for this role are $160K – $230K, with additional compensation including equity and bonus.

## About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses use us to run their financial operations or build and monetize financial products.

## About the team

The Product team at Airwallex crafts customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers’ needs.

## About the role

As the Senior Product Manager, AI Risk & Merchant Onboarding, you will shape the first and most important interactions that businesses have with Airwallex. You will own the strategy for creating a fast, intelligent and trusted onboarding experience.

## Responsibilities

- Own the product strategy and roadmap for merchant onboarding, risk decisioning and related merchant experiences.

- Map and optimise the end-to-end journey from discovery and sign-up through verification, activation and product adoption.

- Build AI-powered capabilities that can interpret merchant business context, surface relevant signals and detect emerging risk patterns earlier.

- Partner with Engineering, Data Science and Risk teams to develop AI agents that identify compromised accounts, illegal or prohibited selling activity and other suspicious behaviour.

- Turn AI-generated insights into real-time actions through fraud and risk models.

- Design risk experiences that proactively protect Airwallex and its customers while minimising unnecessary friction for legitimate merchants.

- Develop intelligent payment-method recommendations that balance fraud risk, processing cost, payment conversion rate and merchant experience.

- Use data, analytics and customer research to identify onboarding and payment pain points, define success metrics and prioritise opportunities.

- Design and run experiments to improve onboarding UX, verification outcomes, activation and conversion.

- Establish clear feedback loops between product performance, model outcomes, operational review and merchant experience.

- Communicate product strategy, trade-offs and results clearly to technical and non-technical stakeholders.

## What success looks like

- More legitimate merchants complete onboarding quickly and confidently.

- Risk signals are identified earlier, with faster and more accurate real-time responses.

- Fraud and abuse are reduced without introducing unnecessary friction or avoidable false positives.

- Payment-method recommendations improve the balance between risk, cost, conversion and merchant experience.

- Product decisions are increasingly informed by high-quality data, experimentation and AI-powered insight.

## Requirements

- 5+ years of product management experience, with a track record of taking products from ideation through delivery and continuous optimisation.

- Experience owning product strategy, roadmap planning, product discovery and execution for customer-facing or platform products.

- Strong understanding of experimentation, analytics, user journeys and outcome-based product development.

- Experience working closely with Engineering, Data Science, Design, Risk, Compliance or Operations teams.

- Demonstrated ability to translate complex technical, data or risk concepts into simple product experiences and clear decisions.

- Exceptional communication and stakeholder-management skills.

## Nice to have

- Experience in onboarding, fraud prevention, KYC/KYB, transaction monitoring, account security, payments or financial crime risk.

- Experience building or scaling AI/ML-powered products, decisioning systems, recommendation engines or agentic workflows.

- Understanding of how to use AI to discover merchant context, detect behavioural anomalies and support real-time risk decisions.

- Experience balancing risk, operational cost, payment conversion and customer experience in a financial product.

## Skills

### Required
- product management
- AI
- risk management
- onboarding
- fraud prevention
- payments
- analytics
- experimentation
- stakeholder management

### Nice to have
- KYC/KYB
- transaction monitoring
- account security
- financial crime risk
- AI/ML-powered products
- decisioning systems
- recommendation engines
- agentic workflows

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/airwallex/a0779b7f-90c9-4f0a-b428-fced1426ce93?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)