# Assistant Manager

**Company**: Fragomen
**Location**: Riyadh
**Experience**: senior
**Job type**: full-time
**Category**: Legal
**Industry**: Consulting

**Apply**: https://fragomen.wd115.myworkdayjobs.com/en-US/FragomenCareers/job/SA-Riyadh/Assistant-Manager_REQ-027947?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/assistant-manager-0ec3b752-118/

## Description

The Assistant Manager provides compliant immigration advice, knowledge or strategy to clients and supervises end to end immigration processes for the firm’s corporate client base.

Responsibilities:

- Communicate effectively the progress of the immigration process with relevant client contacts and assist in managing the team to ensure advice to clients is accurate and timely.

- Provide accurate monthly billing estimates and ensure team monthly billing targets are met.

- Interface with the client with respect to all client needs and develop outstanding working relationships with client contacts.

- Participate in monthly calls/reviews with clients and identify service improvements, and lead high touch calls.

- Hands-on involvement with case escalations.

- Participate in business development initiatives and new client implementation projects.

- Assist managing on-boarding of new clients.

- Assist in preparation of RFPs.

- Assist in monitoring the performance on key accounts.

- Suggest process improvements.

- Update the firm’s case management system and maintain client files as per agreed practice protocols and SLAs.

- Research and draft country processes and procedures.

- Update clients on any in-country legislative or process changes.

- Assist in compiling metrics/reports as required under contractual agreement with respective clients.

- Review expiry date reports and/or reminders and take the appropriate action as required.

- Assist in contributing to content and maintaining veracity of proprietary material in the firm’s Knowledge Management System (KMS).

- Coach, develop, and mentor junior staff in the team.

- Assist in determining capacity of team to take on new matters or clients and managing workflow.

- Assist Finance with client invoicing upon case completion.

Requirements:

- Competent in drafting legal advice and compliance assessments.

- Excellent customer service skills.

- Knowledge of Word, Excel and Access, or similar software.

- Operationally aware is essential.

- Excellent communication and presentation skills.

- Excellent organization and coordination skills.

- Strong Analytical skills.

- High degree of focus on Quality.

- Able to work in a discreet and sensitive manner.

- Able to effectively manage multiple and competing priorities.

- Able to be self-managed and proactively seek out work.

- Detail-oriented.

- Prior experience in Immigration or Global Mobility functions at a multinational or reputable local company in the Middle East for at least four years is preferable.

Benefits:

- Competitive Salary

- Health and Wellness: Private medical insurance including dental cover, and free Headspace membership

- Lifestyle and Family Support: Ticket allowance, advance housing policy and children’s education policy

- Time Away from Work: 22 days annual leave + public holidays, volunteering leave and long service leave

- Professional Development: Access to our e-learning platform, mentoring schemes, and training bursaries (where applicable)

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- legal advice
- compliance assessments
- customer service
- communication
- analytical skills
- organization
- coordination

### Nice to have
- Arabic

---

Source: [Apply at fragomen.wd115.myworkdayjobs.com](https://fragomen.wd115.myworkdayjobs.com/en-US/FragomenCareers/job/SA-Riyadh/Assistant-Manager_REQ-027947?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)