# TRICARE Beneficiary Services Representative (BSR)

**Company**: Leidos
**Location**: Atsugi, Japan
**Job type**: full-time
**Salary**: $31,850.00 - $57,575.00
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Atsugi-Japan/TRICARE-Beneficiary-Services-Representative---Atsugi--Japan_R-00195932?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0e935862-5c5

## Description

Make a difference joining our Leidos TRICARE team in Atsugi, Japan as a TRICARE Beneficiary Services Representative (BSR).

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

**Responsibilities:**

- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.

- Process Primary Care Manager (PCM) changes following Military Treatment Facility (MTF) guidelines.

- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.

- Provide basic claims status updates and support.

- Lead informational sessions for various events.

- Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.

- Evaluate the level of assistance needed and refer or escalate complex issues as needed.

- Comply with all HIPAA regulations and maintain confidentiality of Protected Health Information (PHI).

- Assist with remote support, train new team members, and other duties as assigned.

**Basic Qualifications:**

- High school diploma or GED.

- U.S. Citizenship.

- Eligible to obtain and maintain ADP IT III clearance.

- 3+ years of customer service experience.

**Essential Skills:**

- Fluent in English with strong written and oral communication.

- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

- Effective at delivering presentations.

- Ability to tactfully communicate with others.

- Self-starter, able to work independently and with minimal supervision.

- Strong organizational, time management, and multitasking abilities.

- High attention to detail.

**Preferred Qualifications:**

- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.

- Work background in U.S. military healthcare delivery system or civilian managed care.

- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.

**Salary:** $32,000 annually.

## Skills

### Required
- Microsoft Office
- English
- customer service
- communication
- presentation
- organizational skills
- time management
- multitasking

### Nice to have
- TRICARE Overseas Program
- Defense Enrollment Eligibility Reporting System (DEERS)
- DOES
- MHS Genesis
- U.S. military healthcare delivery system
- civilian managed care
- medical or clinical environment

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Atsugi-Japan/TRICARE-Beneficiary-Services-Representative---Atsugi--Japan_R-00195932?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)