# Premier de reception (H/F)

**Company**: Accor
**Location**: Arles, Provence-Alpes-Côte d'Azur
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000148473519-premier-de-reception-h-f-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0e895ab5-f25

## Description

Join the Mercure Arles Centre Arènes team!

We are looking for a dynamic and customer-focused Reception Manager to lead our front desk team. As a key member of our hotel staff, you will be responsible for ensuring exceptional guest experiences and overseeing daily reception operations.

Responsibilities:

- Provide excellent customer service and support throughout guests' stays

- Manage check-in and check-out procedures, adhering to hotel policies

- Monitor and maintain high standards of customer satisfaction

- Address special requests and resolve issues promptly

- Supervise and train reception staff

- Coordinate with other departments to ensure seamless service delivery

- Oversee reservations, arrivals, and departures

- Maintain accurate records and reports

Requirements:

- Proven experience in hotel reception management

- Strong knowledge of hotel operations and procedures

- Excellent communication and interpersonal skills

- Ability to work under pressure and lead a team

- Proficient in hotel software and technology

- Fluency in French and English; additional languages an asset

We offer a chance to join a dynamic team and develop your skills in a renowned hotel chain.

## Skills

### Required
- hotel reception management
- customer service
- team leadership
- French
- English
- hotel software

### Nice to have
- additional languages

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000148473519-premier-de-reception-h-f-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)