# Renewal Sales Account Manager

**Company**: Hewlett Packard Enterprise
**Location**: Kuala Lumpur, Selangor
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Kuala-Lumpur-Selangor-Malaysia/Renewal-Sales-Account-Manager_1217646-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/renewal-sales-account-manager-0e844e4a-d2b/

## Description

We are seeking a Renewal Sales Account Manager to work within assigned customer accounts to manage, renew, and convert IT support services contracts.

The successful candidate will use a proactive account approach to provide expertise, promote confidence in HPE's value, defend HPE's installed base business against competition, and generate new sales opportunities.

Responsibilities:

- Develops customer/partner relationships; understands their needs, offers essential support services and advice, and monitors satisfaction.

- Manages support services, renewals, conversions, and upsells for an assigned set of standard installed base accounts.

- Uses standard account and renewal planning techniques together with good analysis of contractual support data to create renewal proposals and occasionally upsell.

- Owns standard end-to-end renewal cycles, from account planning and driving customer engagement to negotiating prices and successfully closing deals.

- Qualifies and pursues standard services upsell to replace installed base sales erosion and grow renewals within their accounts.

- Accurately forecasts renewal orders and maintains pipeline and opportunities.

- Engages with customers/partners through planned telephone calls, occasional face-to-face visits, and business reviews.

- Collaborates with extended account sales team and services delivery.

Education & Experience:

- University or bachelor's degree preferred, or equivalent experience.

- 2-4 years of relevant work experience or equivalent.

Knowledge & Skills:

- Good proficiency in English and Mandarin.

- Good relationship management, customer understanding, and escalation management expertise.

- Good account and opportunity planning and development skills for standard accounts.

- Good support services and renewal management knowledge.

- Basic knowledge of the company's other offerings, strategic initiatives, partner and competitor products, and strategies.

- Good sales attitude and basic experience.

- Basic renewal proposal and presentation experience for standard renewals.

- Basic business and financial acumen.

- Very good written and verbal communication and presentation skills.

What We Can Offer You:

- Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.

- Investment in your career through specific programs to help you reach your career goals.

- Unconditional inclusion and celebration of individual uniqueness.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- Mandarin
- relationship management
- customer understanding
- escalation management
- account planning
- renewal management

---

Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Kuala-Lumpur-Selangor-Malaysia/Renewal-Sales-Account-Manager_1217646-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)