# Associate, Credit Risk Operations (Debt Collections)

**Company**: Airwallex
**Location**: Singapore
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/airwallex/b7239044-3e5f-49eb-a64e-2de83d7b275b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0e4c1d24-1d7

## Description

As an Associate, Credit Risk Operations, you will conduct credit risk reviews of Airwallex's clients within a team environment, focusing on ongoing monitoring of clientele and written-off portfolio management.

The team works collaboratively with clients, business development teams, risk analysts, compliance and legal departments to support growth objectives while mitigating and managing risk.

**Responsibilities:**

- Serve as a founding member of the Collections team, driving the architecture of team playbooks, escalation matrices, and recovery strategies as Airwallex scales globally.

- Partner with Engineering and Product to spec, build, and optimize automated collections systems and interaction logging.

- Collaborate with Accounting to establish a bad-debt provisioning framework based on portfolio risk, customer communications, and repayment adherence.

- Directly engage high-risk or delinquent accounts to negotiate firm, mutually viable repayment structures.

- Conduct deep-dive investigations into account activity and root-cause risks to design tailored recovery plans.

- Partner with Commercial and Risk Operations to resolve sensitive cases, protecting revenue while minimizing credit losses.

- Ensure all collection strategies comply with local and international financial regulations and debt recovery standards.

**Qualifications:**

- 5+ years of direct experience in B2B debt collection, commercial recovery management, or credit risk operations within fintech, SaaS, or commercial banking.

- Solid understanding of bad-debt provisioning, credit risk dynamics, and debt collection compliance frameworks.

- Effective communication and negotiation skills.

- High proficiency in English, both written and verbal.

- Be highly curious and thoughtful - a proactive self-starter with a sense of urgency and bias for action, under a fast-paced environment.

- A results-oriented mindset with strong attention to detail and consistent follow-through.

- Be comfortable with complex data and analytics to draw meaningful insights.

## Skills

### Required
- credit risk operations
- debt collection
- financial regulations
- data analysis
- communication
- negotiation

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/airwallex/b7239044-3e5f-49eb-a64e-2de83d7b275b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)