# Senior Professional Services Consultant

**Company**: Gong
**Location**: Austin | Chicago | New York City
**Experience**: senior
**Job type**: full-time
**Salary**: $125,000- $175,000 USD
**Category**: Consulting
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gongio/jobs/4713726006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0e39f07a-465

## Description

Gong harnesses the power of AI to transform how revenue teams win.

The Senior Consultant role is a high-impact individual contributor responsible for guiding Enterprise-level customers through the successful deployment and adoption of the Gong platform.

Responsibilities:

- Support complex, Enterprise-level implementations of the Gong platform, serving as the trusted advisor to business and technical stakeholders, including executive sponsors.

- Conduct deep discovery and business process mapping to analyze current state revenue workflows, diagnose operational inefficiencies, and define optimal future-state processes.

- Design and architect the end-to-end solution, including persona-based workflow design, solution documentation, and system configuration blueprints.

- Execute the core functional workstream by performing hands-on configuration of the Gong platform to match the approved solution design and meet mission-critical business requirements.

- Drive and consult on organizational change management (OCM) initiatives within large customer organizations to ensure sustained user adoption and maximize value realization.

- Own the quality assurance process, including developing test plans, coordinating User Acceptance Testing (UAT), and managing post-go-live hypercare to ensure a stable, successful transition.

- Work closely with customer technical teams to guide data validation, integration points, and security reviews necessary for system deployment.

Qualifications:

- 6+ years of consulting experience in a customer-facing Professional Services role, with a strong track record of managing large-scale, complex Enterprise SaaS implementations.

- Proven ability to manage and influence relationships with a variety of stakeholders, including director and executive-level contacts within Enterprise organizations.

- Expert knowledge of revenue operations and business processes (e.g., forecasting, pipeline management, sales methodologies) within large, complex sales environments.

- Advanced capability in designing and implementing solutions within major CRM platforms (e.g., Salesforce, Dynamics) and other mission-critical business systems.

- Exceptional project governance skills with the ability to prioritize and manage competing objectives across multiple, high-stakes customer engagements simultaneously.

- Strong technical acumen and comfort in guiding technical and security teams through deployment, integration, and security reviews.

- Excellent communication, presentation, and eloquent writing skills to convey complex information clearly to both technical and executive audiences.

Perks & Benefits:

- Medical, dental, and vision plans

- Wellbeing Fund - flexible wellness stipend

- Mental Health benefits with covered therapy and coaching

- 401(k) program

- Education & learning stipend

- Flexible vacation time

- Paid parental leave

- Company-wide recharge days each quarter

- Work from home stipend

## Skills

### Required
- AI
- Revenue Operations
- Business Processes
- CRM platforms
- Project Governance
- Technical Acumen

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gongio/jobs/4713726006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)