# Customer Success Technical Leader

**Company**: Cisco
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Canberra-Australia/Splunk-Technical-Leader--Customer-Success_2023529?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0e29f8e1-ebb

## Description

As a Customer Success Technical Leader, you will be a Splunk expert and adept at understanding, adapting, and guiding account teams and customers on how to best use the Splunk Platform.

**Responsibilities:**

- Skilled and aligned to Splunk Security license products, such as Enterprise Security (ES), security applications like Splunk User Behavior Analytics (UBA), and/or SOAR (Security Orchestration, Automation, and Response)

- Highly skilled and aligned to Splunk’s Core licensed product, such as Enterprise and Cloud.

- Strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.

- Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization.

**Key Responsibilities:**

- Deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones

- Health Review & Remediation

- Security Use Case Activation

- Proactively engaging Technical Success Engineers to review and assess their account’s health situation

- Proactively engaging Customer Success Executives on adoption/use case-related work opportunity

- Proactively engage CS/SE Management to ensure priority focus alignment and address risk accounts themes

- Strategic case-based delivery, up to 90 days of assistance

**Requirements:**

- Positive Vetting (PV), Nv1 or Nv2 Clearance

- Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development

- Data Management: Experience with integrating and normalising data from diverse sources

- Strong command of Search Processing Language (SPL)

- Strong Splunk architecture, data onboarding, and Splunk Core product feature experience

**Nice to Have:**

- Cybersecurity Domain: Solid foundation in security operations, forensics, threat hunting, insider threats, and compliance

- Cybersecurity Frameworks: Solid foundation in NIST CSF, CIS, HIPAA, PCI DSS

- Industry Standard Security Certifications: GIAC, CISSP, OSCP or equivalent

- Infrastructure: Understanding of enterprise architecture across on-premise and Cloud environments (AWS, Azure, GCP)

- Splunk Certifications/Accreditations: ES Implementation Accreditation and/or SOAR consultant I & II

**Soft Skills:**

- Trusted technical advisor with the ability to manage assigned tickets and priorities

- Relationship Management - Establish technical credibility with a wide range of internal and customer contacts

- Conflict Resolution - Ability to engage in escalation management

- Influencing/Negotiating - Ability to influence peers, Splunk leadership and customers

## Skills

### Required
- Splunk
- Splunk Enterprise Security
- Search Processing Language
- Data Management
- Cloud

### Nice to have
- Cybersecurity
- NIST CSF
- CIS
- HIPAA
- PCI DSS
- GIAC
- CISSP
- OSCP
- AWS
- Azure
- GCP

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Canberra-Australia/Splunk-Technical-Leader--Customer-Success_2023529?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)