# L1 Technical Support Engineer (Spanish-Speaking)

**Company**: Abnormal AI
**Location**: Remote - USA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $31.25-$44.96 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/abnormalsecurity/jobs/8180130003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/l1-technical-support-engineer-spanish-speaking-0e27b532-209/

## Description

You're a motivated, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments.

With 4+ years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.

The ideal candidate is a technically curious and customer-focused support professional with experience in technical support, ideally within cybersecurity, enterprise SaaS, or API-driven platforms.

**Responsibilities**

- Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.

- Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.

- Deliver timely customer updates, root cause analysis, and solution recommendations that build trust and confidence in the platform.

- Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation.

- Support onboarding and customer engagement efforts alongside Customer Success Managers.

- Create and maintain internal and external knowledge base documentation to improve customer self-service and case deflection.

- Identify recurring support trends and customer pain points, and provide feedback that helps improve product functionality and user experience.

**Requirements**

- 4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.

- Strong understanding of email security concepts and modern cloud/SaaS ecosystems.

- Experience troubleshooting APIs, integrations, and enterprise platform configurations.

- Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration.

- Strong written and verbal communication skills.

- Experience working with Salesforce, Jira, Confluence, or similar support and collaboration tools.

- Customer-first mindset with a strong focus on problem-solving and operational excellence.

- Experience using AI tools or AI-powered support platforms is highly preferred.

**Nice to Have**

- Fluency in Portuguese

**What We Offer**

- Base salary range: $31.25-$44.96 USD

- Bonus or incentive compensation

- Equity

- Comprehensive benefits package

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- email security
- SaaS environments
- cloud ecosystems
- Microsoft 365
- Google Workspace
- Slack
- Okta
- Splunk
- CrowdStrike
- Cortex SOAR
- REST APIs
- Zoom
- Salesforce
- Jira
- Confluence
- AI-powered tools
- Spanish
- Portuguese

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/abnormalsecurity/jobs/8180130003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)