# Trust & Safety - Operations Team Lead

**Company**: Keywords Studios
**Location**: Pasig, Metro Manila
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://apply.workable.com/j/1D94EC665E?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0e1a543a-f6e

## Description

We are seeking a Trust & Safety - Operations Team Lead to join our Player Engagement team in Pasig, Metro Manila, Philippines.

The primary responsibility of the Trust & Safety Team Lead is to manage, assign, and oversee the daily work and quality of the Superheroes (T&S Moderators), as well as report to the client. You will play a crucial role in ensuring the success of our projects, acting as a bridge between Keywords Studios and our valued clients.

Responsibilities:

- Manage and oversee the daily work and quality of the Superheroes

- Report to the client and provide updates on project status

- Lead, motivate, coach, and train teams

- Create schedules and perform tasks based on client requirements

- Monitor performance and optimize resources

- Manage and enforce quality and consistency of Superheroes' performance

- Constantly monitor and manage ticket databases to ensure quality and productivity

- Set, monitor, and achieve goals through the Trust & Safety team

- Interact with Superheroes through web conferencing or face-to-face

- Provide daily positive and constructive performance feedback to Superheroes

- Provide monthly evaluation feedback to Superheroes

- Mentor and support all staff, including new Team Leads

- Perform moderation duties as required

- Assist in setting up and maintaining Superheroes' on-site workspaces

- Troubleshoot hardware and software issues

Requirements:

- Strong observational skills, analytical and detail-oriented

- High ethical standards

- Moderation skills

- Proactive in completing tasks and escalating issues

- Strong problem-solving skills

- Strong leadership skills

- Excellent organizational skills

- Strong decisional skills

- Strong interpersonal skills

Desired Qualifications:

- Bachelor's degree in a relevant field

- 2-4 years of experience in a leadership position

- Advanced knowledge of G Suite and Windows Suite

- Ability to speak, read, and write in additional languages

Benefits:

- HMO and Life Insurance

- Paid Time Offs and CTO

- Non-taxable Allowances

- Annual Wellness Subsidy

## Skills

### Required
- leadership
- moderation
- problem-solving
- organizational
- interpersonal

### Nice to have
- G Suite
- Windows Suite
- additional languages

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/1D94EC665E?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)