# Air Import & Export Customer Service Agent **Company**: Expeditors **Location**: Guatemala, Guatemala **Job type**: full-time **Category**: Logistics & Supply Chain **Industry**: Logistics & Supply Chain **Apply**: https://jobs.smartrecruiters.com/Expeditors/744000153913616-air-import-export-customer-service-agent-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/air-import-and-export-customer-service-agent-0e17ea9c-ee2/ ## Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Ensure timely and accurate movement of freight and information, while providing exceptional customer service. Responsibilities: - Support the department strategy on a local level - Offer best in class customer service - Receive documents, prepare shipments, route shipments, manage freight receipt, process shipments and monitor shipments - Ensure smooth and timely freight process flow, managing day-to-day operations - Ensure accurate and timely data entry into our operational system - Track and Trace Air Export Files and reporting to ensure total customer satisfaction - Track and trace Air Import files as required - Understand department process flow and look for best practices to improve operational efficiency and productivity - Coordinate and negotiate rates with our contracted vendors - Prepare various documents for international transportation for air Exports - Ensure timely delivery of freight to customers for Import shipments - Ensure documents are checked and proofed for accuracy and alignment to customer and local requirements - Ensure documents are sent to customer or broker for customs purposes on a timely matter - Ensure arrival notices are communicated to customers and other interested parties as necessary - Ensure accurate and timely invoices to customers and/or other interested parties - Interact with our customers in arranging their international shipments - Contribute to maintain strong relationships with vendors - Always ensure adherence to regulations internal and external - Always keep account reports current for Import and Export - Ensure all customers standard operating procedures in place and updated - Meet KPI standards - Overseas communications, timely responses to emails and requests - Daily review of operational reports and transit reports - Adhere to compliance to Air Lateral for Air Export and Import - Daily review of SHIPMENTS LOGGED ELECTRONICALLY Report - Weekly review of CONSOLS NOT SETTLED Report - Daily review of AIR WORKBOARDS, WORKFLOWS, DASHBOARDS and STATUS Reports - Ensure company credit procedures are followed - Ensure local requirements for Air Shipments are met - Escalation of problems to Management when necessary - Meets company standards of 52 hours training per year per employee - Promote compliance in diligently following all company policies and regulations Sales/ Retention: - Assist the product leader in timely responding to requests for information - Participate in the transition of new business/ updates to existing business - Assist in retention calls and complete customer reviews Qualifications: - Global logistics industry knowledge - Excellent understanding of Air documents, Air Market - Good computer skills - Expeditors training and company policies - IATA Certification (preferred) - Effective interpersonal skills - Fluent in English - Pro-active, strong organizational skills - Emotional intelligence - Analytical thinking - Problem solving Benefits: - Paid Vacation, Holiday, Sick Time - Health Plan: Medical - Life Insurance - Employee Stock Purchase Plan - Training and Personnel Development Program - Growth opportunities within the company For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - English - MS Excel - MS Word - Global logistics industry knowledge - Air documents - Air Market - Effective interpersonal skills - Analytical thinking - Problem solving - Emotional intelligence ### Nice to have - IATA Certification - Spanish --- Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000153913616-air-import-export-customer-service-agent-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)