# Operations Analyst

**Company**: Royal Bank of Canada (RBC)
**Location**: Toronto, Ontario
**Work arrangement**: onsite
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Operations-Analyst--Production-Support_R-0000190688-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0e117c6e-be7

## Description

As an Operations Analyst on the Production Services Team, you will be responsible for monitoring and processing batch/online applications across multiple platforms in the Ontario Computer Centre on a 7x24x365 basis using Zeke scheduler.

These applications can reside in any one or multiple number of IBM z/OS mainframe environments. You will be actively involved in handling production problem situations and applying changes to the z/OS application environment.

**Responsibilities:**

- Monitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries) using ZEKE, MVS/ISPF for all processing environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management)

- Ensure problems are quickly identified through review of Zeke monitoring, inbound calls, emails or tickets while providing the highest possible level of production support and service to clients.

- Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner.

- Review all errors with management and recommend permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.

- Implement changes to various applications and verify their accuracy and success.

- Maintain JIRA online shift report, other online documents and other assigned projects when required.

- Ensure that services are available as per client expectations and as per Service Level Agreement.

- Utilize ZEKE, ZEBB, MVS, ISPF, IMS, DB2, OMS, OnDemand, OMVS, CICS, Service Now, and Connect: Direct daily.

**Requirements:**

- Undergraduate degree with IT background ideally with change management experience in complex programs with high frequency of requests and multiple priorities.

- Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.

- Strong organizational and time management capabilities.

- Able to work in a 7x24x365 environment.

- Able to work on site.

- Able to work on rotating 8hr/12hr shifts and rotating on call schedule.

- Able to work weekends and holidays on rotating basis

- Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.

**Nice-to-have:**

- Experience with Job Control Language (JCL) environments and mainframe computing.

- Programming/coding experience: COBOL, REXX, Angular, React/Vue.js, VBA (macros), C#, C++, Node.js, Active Directory, Elastic Search, Windows Servers etc.

- Postsecondary degree with a major in Computer Science, Engineering, or Technology.

- Experience working rotating shifts

**Benefits:**

- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

- Leaders who support your development through coaching and managing opportunities

- Ability to make a difference and lasting impact

- Work in a dynamic, collaborative, progressive, and high-performing team

- Opportunities to do challenging work

- Opportunities to take on progressively greater accountabilities

- Access to a variety of job opportunities across business

## Skills

### Required
- Business Continuity and Disaster Recovery (BCDR)
- Customer Service
- Decision Making
- Group Problem Solving
- Hardware Infrastructure
- Interpersonal Relationships
- IT Systems Management
- Service Request Management
- ZEKE
- MVS/ISPF
- IMS
- DB2
- OMS
- OnDemand
- OMVS
- CICS
- Service Now
- Connect: Direct

### Nice to have
- Job Control Language (JCL)
- COBOL
- REXX
- Angular
- React/Vue.js
- VBA (macros)
- C#
- C++
- Node.js
- Active Directory
- Elastic Search
- Windows Servers

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Operations-Analyst--Production-Support_R-0000190688-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)