# Receptionist - Little House Mayfair, Central London

**Company**: Soho House
**Location**: London
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: £15.50-£15.50 GBP
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/5012836101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0e09134e-e3c

## Description

At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive.

With a strong focus on discretion, efficiency, and elegance

Key duties…

- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.

- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.

- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.

- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.

- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).

- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.

- Assist guests by checking/ retrieving their coats and/or items they left.

- Build relationships with members and guests and communicate and red flags and positive feedback to management.

- Influence a fun and positive atmosphere by being approachable and professional.

- Assist management with new hires by training Soho Standards and steps of service expected daily.

- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently

What we are looking for...

- 2–3 years’ experience in a front desk role

- Experience in luxury hospitality or private members clubs

- Strong leadership and team coordination skills

- Excellent verbal and written communication

- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)

- Calm under pressure and adept at resolving issues with a guest-first mindset

What's in it for you?

- Weekly Pay

- Team meal whilst on shift prepared by our chefs

- Soho Friends Membership

- 50% Team discount on Food & Drink, 7 days a week

- Staff Room Rates

- Health Cash Plan (Option to add up to 2 additional dependents)

- Dental Plan (option to add up to additional 2 dependents)

- Birthday Day Off after 1 years continuous service

- Up to 50% Staff Discount on Cowshed & Soho Home

- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.

- Free Counselling Sessions

- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.

- Continuous training to develop yourself personally and professionally

- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

## Skills

### Required
- reservation systems
- leadership
- team coordination
- verbal communication
- written communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/5012836101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)