# Senior Technical Service Advisor

**Company**: Hewlett Packard Enterprise
**Location**: Bengaluru, Karnātaka
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/Senior-Technical-Service-Advisor_1211947-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0dedaf45-4ec

## Description

We are seeking a Senior Technical Service Advisor to work onsite at our HPE office in Bengaluru, Karnataka, India.

As a Senior Technical Service Advisor, you will be a customer advocate within Juniper and serve as a single point of contact for the customer for all post-sales service needs.

Responsibilities:

- Stay in alignment with the customer and accounts team concerning services sales and delivery

- Help support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams

- Proactively escalate and bring people with required expertise together to bring critical and important issues to closure

- Act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services for services to be delivered to the customer

- Engage on major projects for service requirements, risk management, and expectation setting with the account team, partners, and customers

- Conduct periodic reviews with the customer on Juniper service delivery metrics, SLA, and quality

- Establish a customer-specific operational status and reporting framework (preferably using ITIL) and lead in the delivery and presentation of status reports

- Use technical knowledge to review and assess open software defects and discover potential risks associated with deployment plans

- Assist the customer in making use of proactive consulting services such as technical analysis and recommendations

- Partner with customers in conducting periodic Juniper product health checks and configuration/design reviews to identify potential improvement areas

- Review and evaluate network change plans and assist in the planning of new feature implementation and product deployment

- Engage with Juniper engineering teams to improve potential quality issues with products

- Document and maintain customer network solutions knowledge and educate other internal Juniper resources for a better support experience

Requirements:

- Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)

- Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN

- Knowledge and experience of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless (plus)

- Experience working in large enterprises or network service providers (added advantage)

- ITIL Framework process knowledge (added advantage)

- Experience and desire to work on automation (valuable in the long run)

- Amiable communication, interpersonal, and social skills

- Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents (helpful)

Benefits:

- Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing

- Investment in career development and growth

- Unconditional inclusion and celebration of individual uniqueness

## Skills

### Required
- TCP/IP
- QoS
- VLAN
- STP
- IPSEC
- NAT
- IPv6
- VRRP
- OSPF
- BGP
- Multicast
- MPLS VPN

### Nice to have
- Segment Routing
- Traffic engineering
- DC switching
- VxLAN
- EVPN
- SD-WAN
- Wireless
- ITIL
- automation

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/Senior-Technical-Service-Advisor_1211947-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)