# Support Specialist - Platform

**Company**: Vista
**Location**: Cape Town, Western Cape
**Job type**: Full-time
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q88800925

**Apply**: https://apply.workable.com/j/07AAD1D2B5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0dcf5909-1ff

## Description

As a Level 1 Support Specialist in our Platform team, you will be responsible for providing proactive technical support and incident management services for Vista's Cloud, SaaS, and managed service clients globally.

The Platform Support team delivers round-the-clock service, 365 days a year, from around the globe, which may require you to work outside of normal business hours or on weekend days. This may be on an occasional or ad-hoc basis or scheduled on an on-call or rotating-day basis. Any such after-hours work will be well-coordinated and compensated for.

At the tier 1 role level, you'd be expected to start practicing some basic leadership capabilities and often need to seek guidance or instruction. As you further develop towards tier 2 level, you'd be expected to be a self-starter, infrequently needing to seek guidance or instruction.

You'll take proactive measures to prevent software issues and consistently achieve business goals and metrics successfully, promptly, and accurately.

**Proactive Services:**

- Work with proactive platform monitoring technology to identify and address incidents

- Lead by example and assist with mentoring/training new staff

- Respond to and resolve incidents logged for Cloud/VMS/SaaS

- Work collaboratively with Vista teams globally to resolve incidents

- Read and understand program code to assist with problem-solving

- Use SQL Server and SQL statements to assist with problem-solving

- Use Azure and monitoring tools to assist with problem-solving

- Read and interpret error logs

- Record all details of support calls into Vista's issues system

- Be available on rotation with a cell phone for urgent after-hours support issues

- Travel domestically or internationally

**Platform:**

- Continuously build expertise in the platform and product and act as a subject matter expert for those product areas within Services

- Escalated access/support/modifications/config for the platform that aren't in the user interface or in tooling

- Become proficient in the use of tools for platform monitoring

- Work on platform monitoring technology and alerting to grow the maturity of the system

- Perform technical configuration to support client requests or project work

- Contribute to support documentation, articles, playbooks, etc.

**Benefits:** You will be supported to continually learn and improve your tech skills, share knowledge and ideas in the team, and be part of a dynamic and open culture. We have a range of benefits, a strong mentoring & career development focus, and fun team events including the Vista Innovation Cup.

## Skills

### Required
- Azure
- SaaS
- VMS
- Cloud
- SQL Server
- networking

### Nice to have
- Microsoft AZ900
- AZ104
- undergraduate degree in IT

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/07AAD1D2B5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)