# FR - Réceptionniste (H/F/X)

**Company**: Accor
**Location**: Le Plessis-Robinson, IDF
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000154018184-fr-receptionniste-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/fr-r-ceptionniste-h-f-x-0dc92d98-061/

## Description

Join one of Accor's iconic brands, a world leader in hospitality, which brings together over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations around the globe.

As a Receptionist at our Mercure hotel, you will be the first smile our clients meet and the last memory they take away. As a true ambassador of our establishment, you will contribute to creating a warm, personalized, and memorable experience every day.

**Your Role**

At the heart of the customer experience, you will ensure the welcome and accompaniment of our clients throughout their stay. Your responsibilities will include:

- Welcoming clients warmly and ensuring their satisfaction from arrival.

- Carrying out check-in and check-out operations in accordance with Mercure and Accor standards.

- Managing individual reservations and responding to requests by phone, email, or in person.

- Handling billing, cash handling, and administrative follow-up of client files.

- Informing clients about hotel services, commercial offers, and regional activities.

- Personalizing the welcome to create a unique experience and build client loyalty.

- Handling special requests and providing quick and adapted solutions to any complaints.

- Ensuring good communication with the various hotel services (rooms, catering, maintenance, management).

- Monitoring the quality of reception areas and adherence to internal procedures.

- Guaranteeing the security of people and property in accordance with establishment guidelines.

- Actively contributing to achieving customer satisfaction and service quality objectives.

**What We Offer**

- Two consecutive days off for a better work-life balance.

- A performance-related bonus.

- The opportunity to join a recently renovated, modern, and welcoming Mercure hotel.

- A human-sized establishment where teamwork, mutual assistance, and proximity to management are core values.

- A supportive work environment encouraging autonomy, initiative-taking, and skill development.

- A dynamic and passionate team driven by a sense of service and pleasure in hosting.

- The Accor employee card offering preferential rates in all group hotels worldwide.

- The chance to actively participate in the life of the establishment and its development.

**Profile Sought**

You enjoy human contact and have a service-oriented mindset. Smiling, organized, and reactive, you can manage multiple tasks simultaneously while maintaining your calm and professionalism.

**Requirements**

- Fluency in English is essential.

- Previous experience in hotel reception is appreciated, but we prioritize personality, motivation, and enthusiasm for joining an engaged team.

- Mastery of Opera software is a plus.

**Additional Information**

- The practice of one or more additional languages is a significant asset.

- We value diversity, equal opportunities, and a respectful, inclusive work environment.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- Opera software

### Nice to have
- additional languages

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000154018184-fr-receptionniste-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)