# Strategy & Operations Manager – Emerging Fraud & Abuse **Company**: Deliveroo, part of DoorDash **Location**: London **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Operations **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/deliveroo/jobs/8206375?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_0dc57db3-11f ## Description We are seeking a Senior Strategy & Operations Manager for Emerging Fraud & Abuse to lead the discovery, investigation, and mitigation of new and evolving abuse vectors across our platform. As a hybrid role, you will work 3 days a week in our London office. You will combine deep analytical thinking with strategic problem solving to uncover emerging threats, quantify business impact, influence product strategy, and build new controls that keep us ahead of increasingly sophisticated fraudsters. **Responsibilities:** - Identify Emerging Abuse: Proactively identify new fraud patterns, abuse trends, and vulnerabilities across our products, customer journeys, and operational processes. - Investigate anomalies, understand attacker behaviours, and translate observations into actionable mitigation strategies. - Continuously scan for evolving risks, whether driven by organised fraud, policy loopholes, technological change, or new product launches. - Build the Strategy: Define the roadmap for emerging fraud prevention across the business. - Prioritise risks based on customer impact, financial exposure, operational complexity, and strategic importance. - Develop business cases that influence investment in tooling, automation, machine learning, and product improvements. - Turn Insights into Action: Lead complex investigations to understand how abuse occurs and where existing controls can be strengthened. - Partner with Product, Engineering, and Data Science to design scalable prevention mechanisms rather than tactical fixes. - Establish metrics that measure both emerging risk and the effectiveness of mitigation strategies. - Drive Cross-Functional Execution: Act as the central point of coordination between Fraud, Product, Engineering, Trust & Safety, Customer Operations, Legal, Finance, and Data Science. - Influence roadmaps to ensure fraud prevention is embedded into product development from the earliest stages. - Support major product launches by identifying potential abuse scenarios and recommending preventative controls. - Build Organisational Capability: Develop frameworks for identifying, prioritising, and responding to emerging threats. - Improve how intelligence is shared across teams to ensure new attack patterns are detected and mitigated quickly. - Help foster a culture of proactive fraud prevention across the organisation. **Requirements:** - Experience investigating complex fraud, abuse, or operational risk problems - Strong analytical skills with SQL and the ability to work comfortably with large datasets - A structured approach to solving ambiguous problems with limited information - Experience influencing Product, Engineering, and Data Science teams without direct authority - The ability to translate technical findings into clear business recommendations - Strong commercial judgement and an understanding of balancing customer experience with risk mitigation **Nice to Have:** - Experience in experimentation, machine learning, fraud detection, marketplace integrity, or trust and safety **What We Offer:** - Competitive salary - Opportunity to work with a global team - Collaborative and dynamic work environment ## Skills ### Required - SQL - analytical skills - problem solving - fraud detection - risk management ### Nice to have - experimentation - machine learning - marketplace integrity - trust and safety --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/deliveroo/jobs/8206375?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)