# Senior HPC Support Engineer

**Company**: NVIDIA
**Experience**: senior
**Job type**: full-time
**Salary**: $120,000 - $207,000 for Level 4, and $144,000 - $230,000 for Level 5
**Category**: IT
**Industry**: Technology

**Apply**: https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-Technical-Support-Lead---Ethernet-and-AI-Infrastructure_JR2027017-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0da3b659-817

## Description

NVIDIA is seeking a Senior HPC Support Engineer to provide comprehensive solutions for sophisticated installations, maintenance, or operations of groundbreaking networking products. As a primary point of contact for customers, you will assist with technical questions, debugging, and resolving issues.

**Key Responsibilities:**

- Resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and problem-solving for customers installing NVIDIA products and supporting systems using Linux Operating Systems.

- Respond to customer product support inquiries via telephone, email, or conference calls.

- Resolve customer issues during installation, operation, maintenance, or product application or interoperability with other vendors.

- Participate in multi-functional team meetings and give feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.

- Develop, re-define, and document standard methodologies to provide to internal teams for support process and improvements.

**Requirements:**

- 8+ years of in-depth customer support and debugging experience focused on large-scale networking and AI Infrastructure environments and products such as InfiniBand, Ethernet, and GPU.

- Academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT.

- Excellent verbal and written English skills.

- Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented with professional-level communication skills.

**Technical Skills:**

- Networking Technology, protocols, and routing including IP, L2, and L3.

- Debugging networking protocols using tools such as TCPDUMP and Wireshark.

- Configuration and operational expertise with traditional network switch/router and Open platforms.

- Linux OS System Administration, Networking, and Performance.

- Containerized solutions experience and Virtualization.

**Desired Skills:**

- Knowledge and working experience with InfiniBand, RDMA/RoCEv2, and GPU Technology.

- Clustering or HPC Data-Center technologies including Upper Layer Protocols.

- Shell scripting (Bash/Python).

- Linux, Networking, and NVIDIA AI Infrastructure and Operations Certifications.

**Benefits:**

- Highly competitive salaries

- Comprehensive benefits package

- Equity eligibility

- Salary range: $120,000 - $230,000 per year

Applications for this job will be accepted until October 11, 2026.

## Skills

### Required
- Networking Technology
- Linux OS System Administration
- TCP/IP
- Wireshark
- InfiniBand
- GPU Technology
- Containerized solutions
- Virtualization

### Nice to have
- RDMA/RoCEv2
- Clustering
- HPC Data-Center technologies
- Shell scripting
- NVIDIA AI Infrastructure and Operations Certifications

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Source: [Apply at nvidia.wd5.myworkdayjobs.com](https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-Technical-Support-Lead---Ethernet-and-AI-Infrastructure_JR2027017-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)