# Head of Product Operations

**Company**: Ford Credit
**Location**: Dunton, Essex
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/66685?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0d9a2898-98f

## Description

Ford Credit is looking for a Head of Product Operations to lead the operational excellence of their European Product function.

This is a senior, hands-on leadership role focused on building the systems, processes, and AI-enabled capabilities that empower high-performing product teams.

As a technical leader and individual contributor, you will shape the product operating model across Europe, driving automation, standardisation, and cross-regional alignment with North American teams to enable scalable, efficient product delivery.

### Responsibilities

#### Product Tooling & Automation

- Own and optimise the Product technology ecosystem, including Jira, Airtable, Confluence, Miro, and emerging platforms.

- Design, configure, and automate workflows that improve collaboration, governance, and delivery consistency.

- Standardise tools and processes across European product teams while aligning with global Product Operations practices.

#### Product Operating Model & Ways of Working

- Define and continuously improve the operating model for product planning, prioritisation, estimation, and execution.

- Drive adoption of consistent product management practices that increase transparency, efficiency, and cross-functional collaboration.

- Partner with Product, Engineering, Design, and Delivery teams to remove operational bottlenecks and improve execution.

#### AI-Enabled Product Operations

- Lead the adoption of Generative AI across the Product Development Lifecycle (PDLC).

- Introduce AI-powered workflows, prompt engineering, and automation to streamline activities such as documentation, user story creation, research synthesis, and reporting.

- Evaluate and implement emerging AI capabilities that improve team productivity and decision-making.

#### Governance & Compliance

- Partner with Legal, Risk, and Compliance teams to embed European regulatory requirements into product workflows and tooling.

- Design automated governance processes that reduce manual effort while ensuring compliance by design.

### Qualifications

- Proven experience in Product Operations, Product Management Operations, or a similar strategic enablement role.

- Deep expertise with modern product management tooling and workflow automation.

- Experience designing scalable operating models and improving cross-functional ways of working.

- Strong understanding of AI applications within product development and operational excellence.

- Excellent stakeholder management skills with the ability to influence across regional and global teams.

- A continuous improvement mindset with a passion for building efficient, scalable product organisations.

## Skills

### Required
- Product Operations
- Product Management
- AI
- Workflow Automation
- Stakeholder Management

---

Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/66685?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)