# Part Time Club Head Receptionist - 180 House, Central London

**Company**: Soho House
**Location**: London, London WC2R 1EA
**Work arrangement**: onsite
**Experience**: mid
**Job type**: part-time
**Salary**: £17.50-£17.50 GBP
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/5035334101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/part-time-club-head-receptionist-180-house-central-0d920dd6-156/

## Description

As the Head Receptionist at Soho House, you will lead the front desk team in providing a warm, professional, and seamless welcome to all members, guests, and visitors. You will set the tone for exceptional service and ensure that reception operations run smoothly and efficiently at all times.

Responsibilities:

- Supervise and support the reception team in delivering consistent, high-quality service

- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees

- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet

- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set

- Prepare daily reports and handovers for management, identifying any service or operational issues

- Build relationships with members and guests and communicate and red flags and positive feedback to management

- Train and onboard new reception team members, and conduct regular refresher sessions

- Monitor reception systems, bookings, membership database, and ensure data accuracy and compliance

- Oversee shift rotas, task delegation, and team communication to maintain full coverage and efficiency

Benefits:

- Weekly Pay

- Team meal whilst on shift prepared by our chefs

- Soho Friends Membership

- 50% Team discount on Food & Drink, 7 days a week

- Staff Room Rates

- Health Cash Plan (Option to add up to 2 additional dependents)

- Dental Plan (option to add up to additional 2 dependents)

- Birthday Day Off after 1 years continuous service

- Up to 50% Staff Discount on Cowshed & Soho Home

- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice

- Free Counselling Sessions

- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate

- Continuous training to develop yourself personally and professionally

- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Requirements:

- Experience in luxury hospitality or private members clubs

- 2–4 years in a receptionist or front-of-house role within a premium hospitality environment

- Previous supervisory or leadership experience preferred

- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)

- Calm under pressure and adept at resolving issues with a guest-first mindset

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## Skills

### Required
- reservation systems
- luxury hospitality
- private members clubs
- supervisory experience
- leadership experience

### Nice to have
- Opera
- Open Table

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/5035334101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)