# Product Manager

**Company**: Zendesk
**Location**: Pune
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Product Management
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Pune-India/Senior-Product-Manager_R34220?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0d779602-08f

## Description

Zendesk is looking for a seasoned product manager to drive the evolution of its product experiences. The successful candidate will define, execute, and iterate on building AI-augmented products that empower end-users, agents, and admins to provide world-class service.

**Key Responsibilities**

- Develop and deliver specialised product leadership to stakeholders, customers, and counterparts

- Collaborate with engineering, product design, marketing, customer success, sales, data science, and program management to enhance existing product experiences and build new functionality

- Develop and articulate compelling roadmaps and strategies for the domain, informed by customer needs, key personas, market trends, and business objectives

- Engage directly with external customers to gather requirements and feedback

- Own and drive key performance indicators related to product delivery, customer satisfaction, and business impact

- Cultivate a culture of product excellence, fostering innovation and customer-centricity within the Product Management organisation

**Qualifications**

- Bachelor's degree in Computer Science or a related field

- 5+ years of experience in product management, with a track record of launching AI products in the B2B SaaS space

- Strong technical acumen with the ability to interface effectively with customers, engineering teams, and design teams

- Exceptional leadership skills with demonstrated experience in leading specialised, cross-functional teams

- Excellent communication and presentation skills, both written and verbal

**Benefits**

- Hybrid way of working, enabling purposeful in-person connections and remote work flexibility

- Commitment to fostering global diversity, equity, and inclusion in the workplace

## Skills

### Required
- SaaS Product Development
- AI/ML products
- customer-centric delivery
- product management
- leadership
- communication

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Pune-India/Senior-Product-Manager_R34220?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)