# Senior Technical SME for QA Systems

**Company**: GlaxoSmithKline (GSK)
**Location**: Bengaluru
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Principal-Engineer---QA-systems_449082?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0d70f2fa-92d

## Description

Enterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high-performing organisation.

The Senior Technical SME for QA Systems provides technical leadership across the Quality Assurance product family and technology platforms, including Veeva, SAP, Mendix and AI-enabled automation solutions.

**Key Responsibilities:**

- Design, develop, test and implement AI-enabled automation and agents capabilities supporting the Quality Assurance platform development team

- Perform troubleshooting and root-cause analysis, with timely escalation where manufacturing batches, product quality, patient supply or data integrity may be affected

- Own technical quality for the assigned scope, including specifications, design documentation, configuration records and technical validation evidence

- Analyze logs, metrics, monitoring and system behavior to identify defects, performance issues and opportunities for improvement

- Review and approve key technical specifications, design documents, configurations, test scripts and validation evidence

- Provide technical direction during complex incidents, releases and stabilization and coordinate internal and supplier engineering resources

- Maintain technical standards and reusable engineering assets for the assigned product family or platform

- Drive engineering lessons learned and cross-team continuous improvement

- Ensure appropriate controls for responsible artificial intelligence, data privacy, cybersecurity, human oversight, traceability and regulated change

**Basic Qualifications:**

- Bachelor’s or master’s degree in engineering, Computer Science, Information Technology, Automation, Data, Life Sciences or another technical discipline

- Experience with technical, cloud, integration, automation, data, validation, cyber security or engineering certifications

- Minimum of five years of hands-on technical engineering experience in large-scale enterprise or operational technology environments

- Experience leading technical design and implementation for a product family, platform, programme or multiple sites

- Experience leading troubleshooting and root-cause investigations across systems, interfaces, workflows, data and infrastructure

- Experience assessing technical risk and ensuring security, data integrity, resilience, compliance and supportability requirements are met

- Experience coaching engineers and converting lessons learned into reusable standards, patterns and knowledge assets

- Experience leading at least one artificial intelligence or generative artificial intelligence solution from design through testing, controlled release and operational support

**Preferred Qualifications:**

- Apply analytical and structured problem-solving methods to technical engineering and automation activities

- Experience in Translating architecture and product direction into technical designs and implementation plans

- Experience in Producing technical documentation and maintaining specifications, designs, test evidence and configuration records

- Experience in interfaces, workflows, data, environments, monitoring and operational support practices

- Experience in security, quality, validation, data integrity, resilience and change control requirements

## Skills

### Required
- Agile Methodology
- Cross-Functional Teamwork
- Data Analysis
- Design Thinking
- DevOps
- Prioritization
- Product Development Research
- Product Roadmapping
- Project Management
- Return on Investment (ROI)
- Software Development
- Strategy Deployment
- User Experience (UX)
- User Interface (UI) Design

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