# (fluent English & Spanish) L1 Customer Support Consultant, (Remote)

**Company**: SupportYourApp
**Location**: Mexico City, Mexico City
**Work arrangement**: remote
**Experience**: mid
**Job type**: contract
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://apply.workable.com/j/CD93B23E32?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/fluent-english-and-spanish-l1-customer-support-0d4f25dd-205/

## Description

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Responsibilities:

- Deliver outstanding customer support via email (Freshdesk) for a Spanish tire retail company;

- Handle requests such as order cancellations, address or quantity changes, proof of payment, delayed deliveries, invoice and reimbursement requests, and order tracking;

- Process around 80 tickets per day while maintaining high quality standards;

- Follow internal procedures and SOPs;

- Collaborate with internal teams and Team Leads to ensure efficient issue resolution;

- Handle sensitive customer data with care and security;

- Apply the latest and greatest customer happiness practices;

- Maintain deep understanding of client solutions and meet KPI.

Requirements:

- Excellent Spanish and English (C1 or higher), both written and spoken;

- At least 12 months of experience in customer support;

- Hands-on experience with Freshdesk;

- Strong attention to detail and research skills;

- Positive, proactive and responsible attitude;

- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

- Schedule: Mon–Fri, 11:00–19:00 (Kyiv time, UTC+2);

- Opportunity to cooperate fully remotely;

- Inclusive international environment;

- Compensation in USD;

- Rewards for referring friends;

- Balance between project workload and personal time, but also – internal health policy;

- Responsive leadership interested in your development and long-lasting cooperation;

- Greenhouse conditions for self-development;

- A culture built on trust, with no time-tracking requirements.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- Spanish
- Freshdesk
- customer support

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/CD93B23E32?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)