# Technical Program Manager - Public Sector

**Company**: Qualtrics
**Location**: Washington, District of Columbia
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $98,000-$119,000 USD
**Category**: Product Management
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/qualtrics/jobs/8351671?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0d349fa4-f38

## Description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform,we are the creators and stewards of the Experience Management category serving over 18K clients globally.

As a Technical Program Manager - Public Sector, you will play a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact. You will partner with customers throughout their lifecycle - from program delivery and onboarding to ongoing optimization, adoption and value realization.

**Key Responsibilities**

- Help Customers Grow:

- Build and maintain strong customer stakeholder relationships to deeply understand the context, ambition and strategic business goals for the customers within your portfolio.

- Define and execute your strategy for retaining, maturing and expanding customer accounts.

- Develop success plans aligned with customer business goals and technology roadmaps.

- Monitor customer health, platform utilization and adoption metrics to identify opportunities for increased value.

- Provide Technical & Execution Expertise:

- Develop and maintain technical competence on the Qualtrics platform.

- Utilize experience and best practices to understand the customer and communicate effectively how the Qualtrics platform will support the delivery of value driving outcomes and enhance their program.

- Lead specific project implementations for new customers to your portfolio and existing customers.

- Demonstrate Operational Rigor:

- Execute implementation and account management activities in accordance with global standard practices.

- Ensure all project and account documentation and artifacts are developed, maintained.

- Stay current with product and strategic customer journey enhancements.

**Key Success Measures**

- Customer Value:

- Net ARR.

- Customer adoption and maturity of customer account.

- Customer satisfaction and advocacy.

- Successful Execution:

- Billable Utilization attainment.

- Time to Value for customers following delivery of new capabilities.

- Time to Deliver new capabilities for customers in your portfolio.

- Rigorous scope management measured by level of Variance on Completion (VAC) of specific project deliverables.

**What We're Looking For On Your Resume**

- 3+ years of experience: Successfully working with large, complex organizations to execute and advise on customer facing programs that deliver sustainable business outcomes.

- Technical Aptitude: High interest in learning the Qualtrics platform and new technologies and deployment of technical expertise with customers at scale.

- Consulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget.

- Customer Engagement: Ability to lead workshops, knowledge transfer sessions, utilize data and metrics to communicate understanding and produce high quality customer facing documentation.

- Stakeholder Influence: Ability to build relationships with senior customer program owners and decision makers.

- Industry Experience: Good understanding of significant industry shifts taking place in experience management in one or more specific industries.

- Entrepreneurial spirit: High tolerance for ambiguity and complexity.

- Education: Bachelor’s degree in science, technology, engineering, or business-related field.

- Willingness to Travel: Able to travel up to 25% to engage with clients and teams.

**Our Team’s Favorite Perks and Benefits**

- Comprehensive Health & Wellness: Robust medical, dental, and vision insurance packages for you and your dependents.

- Professional Growth & Mentorship: Structured onboarding, product training, and clear pathways for career advancement.

- Paid Time Off & Holidays: Generous paid vacation, sick leave, and paid company holidays.

- 401(k) Retirement Plan: Competitive matching company contributions to help secure your financial future.

- The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.

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## Skills

### Required
- Technical Program Management
- Customer Engagement
- Stakeholder Influence
- Industry Experience
- Entrepreneurial spirit

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/qualtrics/jobs/8351671?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)