# Command Center Supervisor

**Company**: Intermountain Health
**Location**: Murray, Utah
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $25.39 - $40.00 per hour
**Category**: Language Services
**Industry**: Healthcare

**Apply**: https://imh.wd108.myworkdayjobs.com/en-US/IntermountainCareers/job/Valley-Center-Tower/Language-Services-Command-Center-Supervisor_R186699?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0c928278-8ba

## Description

The Command Center Supervisor is a working leader responsible for daily operations and supervision of a team of Language Service Dispatchers. This role ensures efficient, high-quality service delivery, proper staffing, timely escalation of issues, and adherence to organisational policies and service standards.

**Responsibilities:**

- Directly supervise a team of Language Service Dispatchers, including scheduling, training, performance feedback, and coaching.

- Ensure adequate staffing coverage across all shifts, adjusting assignments in real-time to meet demands.

- Monitor performance metrics such as call wait times, service level goals, response rates, and drive accountability.

- Serve as the first point of contact for staff questions, concerns, or workflow barriers, identifying and escalating operational and personal issues to the Language Service Director in a timely manner.

- Participate in and contribute to the development and implementation of policies, procedures, and training materials.

- Ensure compliance with HIPAA confidentiality and organisational standards.

- Maintain accurate documentation related to scheduling, attendance, performance, and incidents.

- Support continuous quality improvement initiatives.

- Foster a positive team culture that aligns with organisational values.

**Requirements:**

- Demonstrated experience in a supervisory or lead role.

- Bachelor’s degree preferred.

- One year of experience in a supervisory or lead role preferred, with familiarity with medical terminology and interpreter or language services being a plus.

- Two years of experience in a healthcare call centre scheduling or service coordination environment preferred.

**Physical Requirements:**

- Ongoing need for the employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

- Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require the employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

- Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy.

**Benefits:**

- Benefits eligible

- Monday to Friday, 08:00-16:30

- Generous benefits package covering a wide range of programs to foster a sustainable culture of wellness.

**Salary:**

- $25.39 - $40.00 per hour

## Skills

### Required
- Leadership
- Team Building
- Interpersonal Communication
- Prioritizing Responsibilities
- Conflict resolution
- Problem Solving
- Scheduling Systems
- Call Center Software
- Customer Service
- Office Procedures
- Human Resources

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Source: [Apply at imh.wd108.myworkdayjobs.com](https://imh.wd108.myworkdayjobs.com/en-US/IntermountainCareers/job/Valley-Center-Tower/Language-Services-Command-Center-Supervisor_R186699?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)