# Account Support Manager

**Company**: Hewlett Packard Enterprise
**Location**: Dalian, Liaoning
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Dalian-Liaoning-China/Account-Support-Manager_1203438-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0c7d97b5-75e

## Description

As an Account Support Manager at Hewlett Packard Enterprise, you will work in a hybrid role, spending on average 2 days per week in an HPE office. You will be responsible for providing direct post-sales systems on-site technical support for reactive and proactive customers.

Your main objectives will be:

- Apply deep and broad technical background and knowledge of industry trends to operate several critical or high-risk technology areas/customer groups.

- Integrate technical knowledge and business understanding to create solutions for customers.

- Mentor and consult with team members, other organisations, customers, and vendors on complex issues.

- Act as a consultant in service delivery business, technology, industry or specific application.

- Resolve technical and some business incidents independently.

- Mentor and assist less-experienced team members on complex incidents.

- Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.

To be successful in this role, you will need:

- A Bachelor's degree in a technical field or an Associate degree holder with 3-5 years of working experience in related fields.

- Fluency in Japanese language (JLPT-N1).

- In-depth knowledge of company and industry-standard networked computing environments, operating systems, and applications.

- Some in-depth knowledge of corporate organisation and policies.

- Thorough knowledge of company products and services offerings, company organisation, competition, third-party products, and market trends.

We offer a comprehensive suite of benefits that support the physical, financial, and emotional wellbeing of our team members and their loved ones, including health and wellbeing, personal and professional development, and unconditional inclusion.

## Skills

### Required
- Japanese language (JLPT-N1)
- networked computing environments
- operating systems
- applications
- project management
- communication
- analysis
- presentation
- Japanese

### Nice to have
- Mission Critical
- ITIL certifications

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Dalian-Liaoning-China/Account-Support-Manager_1203438-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)