# Senior Customer Success Manager

**Company**: Tanium
**Location**: Canberra, ACT
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/tanium/jobs/7826464?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0c5ba044-594

## Description

We are seeking a Senior Customer Success Manager to join our team. As a Senior Customer Success Manager, you will be critical to helping customers receive value from their investment in Tanium and ensuring Tanium maintains its high-value, loyal customer base.

Responsibilities:

- Drive and communicate value for federal, state, and local government customers by aligning Tanium capabilities to desired customer outcomes

- Contribute to world-class retention and expansion by partnering with teammates across functional areas

- Build and maintain executive and administrative customer relationships within customer's organisations

- Apply experience with large, decentralized organisations and hybrid environments to guide implementation, adoption, and utilisation

- Solidify Tanium as a system of record for various functional IT disciplines within customer environments

- Facilitate planning, coordination, development, and execution of Executive Business Reviews

- Collaborate across functional areas within Tanium to drive development of Tanium solutions

- Leverage technical domain expertise and internal technical resources to provide effective solutions to customer issues

- Advocate for customers by sharing feedback and use cases with product and engineering

- Ensure customer success through proactive periodic health checks, product training, and developing technical best practices

- Understand unique complexity of customers and create best path to full Tanium platform adoption and expansion

- Contribute to strategic customer plans and execute assigned strategies and tactics

- Perform activities and data management to drive adoption and value

Requirements:

- More than 6 years of experience in Customer Success, Account Management, Renewals, or Service Management / Professional Services

- Experience working with Australian Federal Government agencies and personnel

- Consulting and project management skills

- Working knowledge of endpoint technology and major business outcomes for a CIO

- Security clearance (NV1 or higher)

- BA/BS or equivalent experience preferred

Nice to have:

- Tanium Certified Operator

- Technical background

You will:

- Be a highly organised self-starter who thrives in a fast-paced environment

- Be curious and willing to learn from others

- Contribute suggestions and ideas to further customer and Tanium goals

- Be eager to become an expert in demonstrating value and return on investment

- Be a strong communicator and intuitive listener

- Be professional, insightful, and values-driven

- Be motivated to help solve toughest IT problems faced by organisations

Other:

- Travel ranging from 40-50% within regional territory

- Onsite/customer-located work as deemed necessary

## Skills

### Required
- Customer Success
- Account Management
- Renewals
- Service Management
- Project Management
- Endpoint Technology

### Nice to have
- Tanium Certified Operator
- Technical background

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/tanium/jobs/7826464?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)