# Technical Support Engineer I - Mexico

**Company**: Samsara
**Location**: Remote - Mexico
**Work arrangement**: remote
**Experience**: entry
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/8112694?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0c4c9a7d-a26

## Description

Samsara, a recently public company listed on the NYSE under the ticker symbol IOT, is seeking an experienced Technical Support Engineer to join its Global Technical Support organization. As a Technical Support Engineer I, you will be part of the Tier 2 support team and play a crucial role in providing world-class hardware and software support to customers.

Responsibilities:

- Develop expertise in Samsara's product portfolio, which combines hardware, software, and cloud solutions to bring real-time visibility, analytics, and AI to operations across multiple industries.

- Troubleshoot and resolve customer issues with medium to high complexity using technical knowledge and product expertise.

- Respond to customer inquiries in a timely and helpful manner, focusing on meeting SLA goals.

- Collaborate with the Enablement team to author and maintain customer-facing knowledge base articles, enhancing self-serviceability for end-users.

- Work closely with Engineering and Product teams to reproduce bugs and build testbeds as necessary.

- Provide direct feedback to Support Management for product and process improvements to enhance the customer experience.

- Embed Samsara's cultural principles, championing customer success, long-term building, growth mindset, inclusivity, and teamwork.

Requirements:

- B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.

- 1-3 years of experience in support, engineering, or technical roles.

- Bilingual proficiency in English and Spanish.

- Experience with troubleshooting and supporting hardware & software products.

- Familiarity with CRMs like Zendesk or Salesforce.

- Strong technical know-how, customer service, and interpersonal skills.

- Ability to leverage AI tools, work in a hyper-growth environment, and adapt to shifting priorities.

Nice to Have:

- Experience with industrial systems, electronics, or IoT devices.

- French or German proficiency.

Total Rewards: Samsara offers a compensation program with base salary, performance-based bonus, and equity for eligible roles. Benefits include a flexible remote model, professional development stipend, comprehensive health and parental leave plans, and more.

## Skills

### Required
- CRMs like Zendesk or Salesforce
- hardware & software products
- English
- Spanish
- troubleshooting
- French
- German

### Nice to have
- industrial systems
- electronics
- IoT devices

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/8112694?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)