# IT Intern, IT Support - Winter 2027

**Company**: 1Password
**Location**: Remote (United States \| Canada)
**Work arrangement**: remote
**Job type**: Intern
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/1password/71e986eb-3b58-4c3c-adff-aebdb49a34b7?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0c34bbd7-ce4

## Description

1Password is growing, having surpassed $500M in ARR, and is continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row.

The IT Support team helps 1Password employees get the technology they need to do their best work every day. As an intern on this team, you'll work alongside experienced engineers to learn how support operations run, tackle real user requests, and help build smarter, faster support workflows.

**What You Can Expect:**

- Review new Freshservice tickets for completeness, apply categories and priorities, and route requests to the appropriate technician or team.

- Identify unassigned, aging, duplicate, or stalled tickets; follow up with ticket owners; and flag uneven workloads for the manager's review.

- Compile standard reports on ticket volume, backlog, SLA performance, and common request types; prepare summaries for team meetings while leveraging AI toolkit.

- Collaborate with people across the department, such as IT Engineering, Enterprise Systems, IT Operations, and the Workplace Technology teams.

- Acknowledge requests, collect missing information using approved templates, share status updates, and confirm whether users still need assistance.

**What we're looking for:**

- Confidence: A willingness to take on new challenges and see them through to completion.

- Humility: You're not afraid to ask "stupid" questions and make mistakes.

- Curiosity: You look for better ways of doing things, even if everyone seems happy with how they are.

- Teamwork: We work together and succeed as a team!

**Bonus points for:**

- Organization and attention to detail: Keeps ticket information accurate, tracks deadlines, and follows through on outstanding tasks.

- Clear, professional communication: Writes useful ticket notes, asks focused questions, and provides courteous updates to users and technicians.

- Prioritization and sound judgment: Follows established urgency guidelines, recognizes when a ticket needs attention, and escalates appropriately.

- Basic technical literacy and willingness to learn: Understands common workplace technology and can follow troubleshooting guides and learn Freshservice workflows.

- Discretion and respect for access boundaries: Handles information carefully, follows documented procedures, and recognizes when a request requires additional discovery or authorization.

**Our culture** At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

**What we offer**

- Generous PTO policy - 2.08 days per month.

- Company-wide wellness days.

- Employee-led inclusion and belonging programs and ERGs.

- Remote-first environment.

- Peer-to-peer recognition through Bonusly.

- 1Password University access and learning sessions.

- Monthly internship events and socials.

## Skills

### Required
- Freshservice
- ticket management
- communication
- problem-solving
- teamwork

### Nice to have
- AI
- workflow automation
- technical literacy

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/1password/71e986eb-3b58-4c3c-adff-aebdb49a34b7?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)