# Manager, Technical Account Management

**Company**: Stripe
**Location**: Toronto, ON
**Experience**: executive
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8154304?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0c235844-1dc

## Description

## Job Description

Stripe is looking for an experienced Toronto-based leader to lead and grow the Paid Support team responsible for supporting our largest and most strategic users.

### Responsibilities

- Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements.

- Lead a team of technical account managers working with Stripe’s largest users.

- Hire and retain top technical talent as the team scales.

- Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.

- Ensure that team members are happy, effective, and growing in their career and user work.

- Set clear goals and direction for the team and each individual; provide regular feedback on your team members’ performance.

- Analyze data from user feedback and experiences to drive efficiency and build quality.

- Be an advocate for Stripe users and champion for users’ needs internally.

- Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion and empowerment.

- Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.

### Requirements

- At least 10+ years experience building and leading teams and businesses in high change environments delivering high impact in professional services, customer success, solutions architecture, or technical account management programs.

- Excellent collaborator, with a proven track record in managing across complex environments, building relationships that deliver impact.

- Excellent written and verbal communication skills.

- Strong sales revenue growth and/or operational background and a track-record of making data driven decisions.

- An ability to execute on and deliver complex operational projects involving multiple stakeholders.

- Bachelor's Degree required.

### Preferred Qualifications

- Experience with fintech SaaS products and/or Payments industry.

- Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record.

- Proven ability to scale a technical services or technical support team in a high-growth environment.

## Skills

### Required
- technical account management
- professional services
- customer success
- solutions architecture
- leadership
- communication
- data analysis
- project management

### Nice to have
- fintech
- SaaS
- payments industry
- growth initiatives
- operational service
- team scaling

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8154304?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)