# Customer Issue Resolution Analyst

**Company**: 3M
**Location**: Taguig, PH
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Manufacturing
**Wikidata**: https://www.wikidata.org/wiki/Q159433

**Apply**: https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Customer-Issue-Resolution-Analyst_R01168486-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0c09465c-5e3

## Description

As a Customer Issue Resolution Analyst with 3M Global Business Services, you'll support global B2B customers and business partners across international markets.

You'll investigate and resolve customer issues across the Order-to-Cash journey, including orders, pricing, billing, deliveries, returns, credits, and disputes.

Your responsibilities will include:

- Leading end-to-end Customer Issue Resolution Management

- Partnering with customers and internal contacts to resolve issues

- Communicating clearly through email and telephone interactions

- Completing vigorous collection activities on past due accounts

- Implementing creative solutions for moderate to complex issues

- Developing and supporting improvements for work processes and tools

- Participating in meetings to address ongoing issues

You'll gain:

- Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services

- Future-ready skills in problem-solving, process improvement, analytics, automation, and AI-enabled ways of working

- A respectful, collaborative culture

- Career growth with 3M

We're looking for:

- Bachelor's degree, or High school diploma/GED with Minimum two years in finance, AR/Collections or pricing

- Experience working in ERP and CRM systems

- Experience with Excel, Power BI reporting, and automation tools

- Continuous improvement and continuous learning mindset

- Strong attention to detail and analytical skills

- Collaboration skills to work effectively with cross-functional and internal teams

- Ability to independently solve problems and identify solutions

- Excellent oral and written communication in English and customer-facing language (C1 or higher preferred)

## Skills

### Required
- ERP systems
- CRM systems
- Excel
- Power BI reporting
- automation tools
- financial statement analysis
- negotiation
- credit and financial principles

### Nice to have
- customer-facing language (C1 or higher)

---

Source: [Apply at 3m.wd1.myworkdayjobs.com](https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Customer-Issue-Resolution-Analyst_R01168486-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)