# Process Manager - Payments & Customer Fulfilment

**Company**: Capital One
**Location**: Nottingham
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Nottingham--Eng/Process-Manager---Payments---Customer-Fulfilment_R1000692-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0bed7160-ab6

## Description

We're looking for a Principal Associate Process Manager to join our Customer Fulfilment Process Management Team.

You will be responsible for driving end-to-end process excellence, proactively mitigating risk, leading complex problem-solving initiatives and delivering significant improvements to meet business goals.

**Responsibilities:**

- Take ownership for the day to day management of the processes ensuring Critical to Quality (CTQs) metrics are met, issues are managed quickly and effectively and performance is regularly reported

- Proactively manage the risk profile of the process

- Design and implement processes with robust control frameworks to ensure a well-managed process environment

- Advise and influence complex business changes, partnering with teams across the organisation

- Leverage advanced process management methodologies to solve complex problems and identify cost and time efficiencies

- Analyse and translate data into robust business cases

- Lead through others, setting stretching process goals while empowering and coaching the team to develop and achieve them

**Requirements:**

- Experience in understanding complex operational processes, systems and technologies at pace

- A skilled problem solver, with experience in root cause analysis

- Have managed key strategic process redesign, process improvements or continuous improvements

- Strong communication skills, both written and verbal, and excellent influencing skills

- A strong decision maker, with the ability to combine business experience and insights from a range of sources

**Benefits:**

- Competitive pension and performance-based bonus schemes

- 25 days of annual leave, increasing with tenure

- Access premium care through private medical insurance

- Enhanced parental leave

- Up to £5,000 in funding for external qualifications

## Skills

### Required
- process management
- risk management
- problem solving
- data analysis
- communication

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Nottingham--Eng/Process-Manager---Payments---Customer-Fulfilment_R1000692-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)