# Retail Onboarding Specialist

**Company**: Wolt
**Location**: Berlin
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Retail
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/wolt/jobs/8370786?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/retail-onboarding-specialist-0baf85e0-e60/

## Description

## About the Role

At Wolt, we're looking for a Retail Onboarding Specialist to join our Retail Onboarding Team (ReOB) in Berlin, Germany.

### Background of the Role

Our Retail Onboarding Team is responsible for ensuring that all retail partners have a seamless onboarding experience. As a Retail Onboarding Specialist, you will play a key role in driving, optimizing, and scaling our onboarding engine in the German market.

### Responsibilities

- Own the end-to-end onboarding of retail partners – from first contact to successful go-live

- Actively onboard, train, and support merchants, including conducting on-site training when needed

- Coordinate photoshoots and manage external workforce for data entry and catalog creation

- Edit, structure, and optimize menus and assortments, with a strong focus on data quality (Excel is a core part of your daily work)

- Ensure high-quality product data and continuously improve catalog standards

- Collaborate closely with Sales, Account Management, and other stakeholders to remove bottlenecks across the onboarding funnel

- Act as a central driver of onboarding velocity by proactively identifying and resolving roadblocks

- Analyze and improve workflows, leveraging new technologies to scale operations

### Requirements

- Strong ownership and entrepreneurial mindset, working independently with limited guidance

- Structured, detail-oriented, and proactive in solving problems

- Excellent communication skills in German and English (written and verbal), and confidence working with senior stakeholders internally and externally

- Several years of experience (ideally 4+ years) in sales, account management, operations, or customer support

- Comfortable working with data and Excel/Google Sheets, and eager to further develop these skills

- Strong analytical and problem-solving skills with a clear bias for action and impact

- Thrive in cross-functional environments and actively drive collaboration

### What We Offer

- The opportunity to play a key role in shaping something exceptional in an international environment

- A steep learning and growth curve in a global technology company

- An attractive salary and flexible working hours

- High ownership and autonomy within a dynamic team

- A flat hierarchy in a scaling start-up environment

- Discount on Wolt orders

- Public transport allowance

- Wellness allowance (Urban Sports Club)

- Weekly (virtual) all-hands meetings and regular team events

- Flexible working hours + 30 days paid holiday

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## Skills

### Required
- German
- English
- Excel
- Google Sheets
- data analysis
- problem-solving
- communication
- sales
- account management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/wolt/jobs/8370786?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)