# Social Care Strategic Lead Business Support Officer

**Company**: Royal Borough of Greenwich
**Location**: Royal Borough of Greenwich
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full time
**Salary**: GBP 38,256 - 39,276 per year
**Category**: Social Care
**Industry**: Public Sector

**Apply**: https://www.jobsgopublic.com/job/social-care-strategic-lead-business-support-officer-110508?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0b955586-7ab

## Description

We are seeking a highly organised, proactive and professional individual to join our Children's Services Quality Improvement Division as a Social Care Strategic Lead Business Support Officer.

This is an exciting opportunity to work at the centre of Children's Social Care, providing high-level business support to Strategic Leads and helping to ensure that key priorities, governance processes, performance reporting and improvement activity are delivered effectively.

**Key Responsibilities:**

- Provide executive support to Strategic Leads, managing complex diaries, meetings and business priorities.

- Act as a key point of contact, responding to enquiries and coordinating communications on behalf of senior leaders.

- Coordinate leadership meetings, governance boards, workshops and service forums, ensuring papers, agendas and actions are managed effectively.

- Prepare, collate and maintain reports, briefings, presentations and management information.

- Monitor and track actions arising from inspections, audits, complaints, quality assurance activity and service improvement plans.

- Support the management of statutory and corporate deadlines, including complaints, member enquiries and Freedom of Information requests.

- Coordinate performance reporting and management information processes, supporting the monitoring of service performance and improvement activity.

- Analyse data and information to identify trends, risks and emerging themes, presenting findings clearly to support decision making.

- Support service reviews, project work and improvement initiatives across Children's Services.

- Maintain effective systems, records and information management processes, ensuring compliance with GDPR and information governance requirements.

- Support budget monitoring, procurement activity and financial administration in accordance with Council procedures.

- Identify opportunities to improve business processes, systems and ways of working to enhance efficiency and effectiveness.

**Requirements:**

- Experience supporting senior management teams within a complex organisation.

- Experience producing reports and management information for senior leaders.

- Experience analysing information and presenting findings clearly.

- Experience taking accurate minutes and maintaining action logs.

- Understanding of Children's Services governance, performance and quality assurance arrangements.

- Strong understanding of Microsoft Office, Outlook and Teams.

- Knowledge of data analysis, performance reporting and information management.

- Understanding of GDPR, data protection and information governance requirements.

- Knowledge of financial administration processes.

- Excellent organisational skills and the ability to manage multiple competing priorities.

- Strong communication and relationship-building skills.

- Ability to analyse complex information and produce clear reports.

- Ability to work independently and use sound judgement.

- Strong coordination and project support skills.

- Ability to review and improve administrative processes and systems.

- High levels of professionalism, discretion and confidentiality.

## Skills

### Required
- Microsoft Office
- Outlook
- Teams
- data analysis
- performance reporting
- information management
- GDPR
- data protection
- financial administration

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/social-care-strategic-lead-business-support-officer-110508?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)