# Field Service Engineer

**Company**: OpenAI
**Location**: Remote, US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $157K - $221K
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/72aea491-406c-4a6f-abb4-66115f45d37c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0b79c697-40e

## Description

We are seeking a senior Field Service Engineer to build the technical operating model responsible for critical electrical and mechanical infrastructure across our data center portfolio.

This is a field-oriented electrical & mechanical engineering role, not a traditional facilities operations position. You will combine deep systems understanding in data center power and cooling systems to aid in SOO, design, maintenance & operability, troubleshooting and other engineering related responsibility around key equipment.

**Key Responsibilities:**

- Lead field support for startup, commissioning, troubleshooting, repair, and reliability improvement across critical data center infrastructure.

- Serve as the senior technical owner for transformers, switchgear, UPS systems, generators, PDUs, protection and controls, chillers, cooling towers, pumps, CDUs, CRAH units, and associated control systems.

- Diagnose complex failures across power, cooling, controls, and hardware interfaces; distinguish symptoms from root causes and drive corrective actions through validation.

- Build the field service operating model, including staffing recommendations, coverage, escalation paths, response expectations, spare-parts strategy, documentation, and performance metrics.

- Aid in hiring, development, and coaching other field service engineers and technicians while creating a culture of safety, technical rigor, accountability, and continuous learning.

- Partner with design, construction, commissioning, site operations, and hardware teams to improve maintainability, readiness, and lifecycle reliability.

- Manage OEM and service-provider relationships, technical escalations, repair plans, warranties, and sustained corrective action.

- Establish and improve safe work practices, including lockout/tagout, switching and maintenance procedures, MOPs, SOPs, EOPs, and incident response.

- Translate field learning into design feedback, preventive maintenance improvements, training, and reusable standards.

**Qualifications:**

- 8+ years of hands-on experience supporting critical electrical, mechanical, or electromechanical infrastructure in data centers, industrial facilities, utilities, manufacturing, or similarly complex environments.

- Deep technical expertise in at least one discipline, electrical or mechanical, with demonstrated ability to troubleshoot across electromechanical and controls boundaries.

- Experience building, leading, or materially developing a field engineering, service, maintenance, or technician team.

- Demonstrated success leading high-severity troubleshooting, root-cause analysis, corrective action, and reliability improvement.

- Ability to read and use one-line diagrams, schematics, P&IDs, sequence-of-operations documents, control diagrams, equipment manuals, and commissioning records.

- Strong safety judgment and experience working under formal energization, isolation, maintenance, and change-control procedures.

- Clear written and verbal communication with engineers, technicians, vendors, construction teams, and senior stakeholders.

- Ability to travel up to 50% and support planned or urgent field activity when required.

- Bachelor's degree in engineering or a related technical field, or equivalent practical experience.

**Preferred Skills:**

- Experience with hyperscale data centers, high-density compute infrastructure, or other mission-critical environments.

- Experience bringing new sites from construction and commissioning into steady-state operations.

- Working knowledge of BMS, EPMS, SCADA, PLC, or other infrastructure monitoring and controls platforms.

- Experience establishing service programs, readiness criteria, technical training, or fleet-wide reliability standards.

- Relevant electrical, mechanical, HVAC, controls, safety, or trade certifications.

## Skills

### Required
- electrical engineering
- mechanical engineering
- troubleshooting
- root cause analysis
- commissioning
- maintenance

### Nice to have
- hyperscale data centers
- high-density compute infrastructure
- BMS
- EPMS
- SCADA
- PLC

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/72aea491-406c-4a6f-abb4-66115f45d37c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)