# Chef·fe de Réception

**Company**: Accor
**Location**: Chalon-sur-Saône, Bourgogne-Franche-Comté
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000147696879-chef-fe-de-reception?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/chef-fe-de-r-ception-0b77d9d7-b7e/

## Description

Join a hotel within the Accor network, a group that brings together over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.

As a Chef·fe de Réception, you will be responsible for managing a team of 10 employees across two establishments (ibis & ibis budget).

Your mission is to ensure an excellent customer experience, smooth organisation, and sustainable performance.

Responsibilities:

- Operational management

- Supervise, support, train, and motivate the reception team

- Quality and customer satisfaction

- Ensure a warm welcome, efficient stay management, and active loyalty

- Administrative and financial management

- Monitor various debtors, control files, and respect internal procedures

- Commercial and revenue

- Prepare group tourism quotations, monitor corporate clients, and optimise profitability

- Organisation and logistics

- Manage linen orders, coordinate with internal services and providers

- Brand ambassador

- Represent the ibis & ibis budget image, embody our values, and guarantee operational excellence

- Innovation and continuous improvement

- Propose ideas, challenge practices, and drive a positive dynamic

Software environment:

- Current software: FOLS / RESAWEB / Accor

- Migration to OPERA planned for October; knowledge of OPERA is a plus

Qualifications:

- Confirmed management experience (mandatory)

- 3 to 5 years of experience in reception

- Ability to manage priorities, unexpected events, and complex situations

- Dynamic, autonomous, structured, and solution-oriented personality

- Professional English desired

- Taste for challenge, human relations, and collective performance

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## Skills

### Required
- management
- reception
- customer service
- organisational skills
- financial management

### Nice to have
- English
- OPERA software

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000147696879-chef-fe-de-reception?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)