# Designer, Parents Gateway (MOE)

**Company**: GovTech
**Location**: Singapore
**Job type**: contract
**Category**: Design
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/govtech/jobs/4004791201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0b771dc1-145

## Description

GovTech is seeking a Designer to contribute to the design and user experience efforts focused on enhancing Parents Gateway and related initiatives within the Parents Domain. The Designer will play a crucial role in developing user-centric solutions to improve the experience of parents and school users interacting with Parents Gateway and related products.

**Key Responsibilities:**

- Develop user-centric solutions to improve the experience of parents and school users interacting with Parents Gateway and related products.

- Apply UX design methodologies to understand user needs, optimize user journeys, and improve usability across web and mobile platforms.

- Contribute to the design-thinking process to create intuitive, accessible, and practical digital solutions for the Parents Domain.

- Support research, prototyping, and usability testing to ensure designs are grounded in real user needs and expectations.

- Deepen familiarity with the Parents Domain ecosystem and its users during the initial 6–12 months, building a strong foundation for iterative design improvements.

**UX Design, Prototyping, and Testing:**

- Design wireframes, prototypes, and user flows to clearly visualize and communicate design concepts to the team and stakeholders.

- Validate designs through user feedback and usability testing, and iterate based on findings to continuously improve the experience.

- Manage design work across the end-to-end process, from early ideation through to implementation guidance, ensuring consistency and quality throughout.

**User Research and Service Design:**

- Conduct user interviews, surveys, and usability testing sessions to gather meaningful insights from parents and school admin users.

- Map out user journeys and identify pain points to surface opportunities for improvement across Parents Domain products.

- Facilitate or support workshops to align on user needs, workflows, and design directions with the broader team.

**Stakeholder Engagement and Collaboration:**

- Work closely with product managers, engineers, and MOE stakeholders to ensure design solutions meet both user needs and business objectives.

- Communicate design decisions and rationale clearly to team members and project leads.

- Participate in ideation and co-creation sessions to develop solutions that genuinely address the needs of families and school communities.

**Skills, Behaviours, and Attributes Needed:**

- UX Design Proficiency: Skilled in creating wireframes, prototypes, and user flows, with a strong eye for usability and visual clarity.

- Research Skills: Comfortable conducting user interviews, usability tests, and synthesizing findings to inform design decisions.

- Collaboration and Communication: Able to work effectively within cross-functional teams and articulate design thinking clearly to both technical and non-technical stakeholders.

- Attention to Detail: Committed to producing well-considered, consistent designs that hold up under scrutiny.

- Proficiency in UX Design Tools: Competent in Figma and equivalent modern design and prototyping tools.

- Curiosity and Empathy: Genuine interest in understanding the lived experiences of parents and school users and translating those insights into meaningful design improvements.

- AI-Augmented Ways of Working: Comfortable leveraging AI tools to enhance design workflows , whether for accelerating research synthesis, generating design concepts, or improving productivity across the design process.

**What We Offer:**

- Collaborative and creative work environment

- Competitive salary and benefits package, including opportunities for professional growth and development

- Work environment that is fully supportive of self-improvement and personal/professional development

## Skills

### Required
- UX Design
- User Research
- Wireframing
- Prototyping
- Usability Testing
- Figma

### Nice to have
- AI-Augmented Design Tools

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/govtech/jobs/4004791201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)