# Customer Service Representative

**Company**: Sila Boston
**Location**: Stoneham, MA
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $25–$32/hour
**Category**: Customer Service

**Apply**: https://jobs.lever.co/sila/d604b5cd-4033-4306-9797-2175ce7f726b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-service-representative-0b6ddcbe-7fa/

## Description

At Sila Boston, we take care of our people, invest in great tools and training, and provide real opportunities to grow. You'll have a strong team behind you and the resources of a growing company, without losing that local team feel.

We're looking for a friendly, organized Customer Service Representative who can manage a busy phone line, solve problems, and make sure every customer feels taken care of. You'll play an important role in creating a positive customer experience, coordinating service appointments, and supporting our technicians and dispatch team.

The ideal candidate has strong communication skills, enjoys working in a fast-paced environment, and takes pride in delivering excellent customer service.

## Compensation & Benefits

- Competitive Compensation: $25–$32/hour

- Medical, dental, and vision insurance

- 401(k) with company match

- Paid time off and paid holidays

- Company-paid life and disability insurance

- Paid training and professional development

- Opportunities for career growth and advancement

## What You'll Do

- Answer incoming calls and provide a professional, friendly customer experience

- Schedule service appointments and gather accurate customer information

- Listen to customer concerns and ask the right questions to understand their needs

- Manage multiple calls, tasks, and priorities in a fast-paced environment

- Follow up with customers as needed

- Identify opportunities for additional services and maintenance plans

- Enter and maintain accurate customer information in company systems

- Communicate with dispatchers, technicians, and other team members

- Handle customer concerns calmly and professionally

- Assist with administrative tasks and special projects as needed

## What We're Looking For

Must-Have Qualifications:

- Previous customer service experience

- Basic computer knowledge and comfort navigating different systems

- Strong communication and phone skills

- Ability to multitask and prioritize in a fast-paced environment

- Excellent organization and attention to detail

- A dependable, positive, and team-oriented attitude

Preferred Experience & Skills:

- Home services experience, particularly HVAC, plumbing, or electrical

- ServiceTitan experience

- Familiarity with Microsoft Teams and Outlook

- Experience with Angi, Contractor Commerce, Hatch, and Google Local Services Ads (LSA)

- Ability to remain calm and professional when handling upset or frustrated customers

- Strong written communication skills and willingness to learn new software

## What Success Looks Like

- Shows up ready to work and follows through on commitments

- Takes pride in quality work and attention to detail

- Communicates clearly and professionally with customers and teammates

- Works safely and follows established processes

- Takes ownership, solves problems, and is willing to keep learning

- Helps create a positive customer experience with every interaction

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- customer service
- communication
- organization
- time management
- basic computer skills

### Nice to have
- home services experience
- HVAC
- plumbing
- electrical
- ServiceTitan
- Microsoft Teams
- Outlook
- Angi
- Contractor Commerce
- Hatch
- Google Local Services Ads (LSA)

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/sila/d604b5cd-4033-4306-9797-2175ce7f726b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)