# Coordinator, Customer Support Account

**Company**: American Honda Motor Company
**Location**: Greensboro, North Carolina
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q4744011

**Apply**: https://careers.honda.com/us/en/job/12886/Coordinator-Customer-Support-Account?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0b69f63a-7e4

## Description

The Customer Support Account Coordinator is a customer-facing role that provides dedicated support to customers on a 24/7 basis.

**Job Purpose** This role supports customers by providing them with dedicated support which meets HACI CS mission statement of “keep our customers flying safely and economically”.

**Key Accountabilities**

- Conducts planned and unplanned post-delivery customer visits, communications, and facilitates resolution of technical and customer satisfaction issues.

- Conduct root cause and/or trend analyses for service or component failures and recommend corrective action plans as applicable.

- Monitor day-to-day customer support requests from Client to Provider, including developing escalation workflows to align expectations.

- Monitor KPIs such as dispatch reliability, aircraft availability, on-time performance, and claims processing times.

**Qualifications, Experience, and Skills**

- Minimum Educational Qualifications: Bachelor’s Degree or A&P license.

- Minimum Experience: 2 years experience

- Other Job-Specific Skills: Familiar with SAP, Salesforce, Project Management, Aircraft systems, Federal Aviation Regulations

**Decisions Expected**

- Influence expedited shipment of parts to ensure customer’s aircraft are returned to service.

- Influence HACI internal teams and Service Centers to provide the highest level of customer service.

- Facilitate resolution of any issues with respect to processing of warranty or Flight Ready service plan claims.

## Skills

### Required
- SAP
- Salesforce
- Project Management
- Aircraft systems
- Federal Aviation Regulations

---

Source: [Apply at careers.honda.com](https://careers.honda.com/us/en/job/12886/Coordinator-Customer-Support-Account?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)