# Réceptionniste tournant (H/F/X)

**Company**: Accor
**Location**: Lyon, Auvergne-Rhône-Alpes
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000156785209-receptionniste-tournant-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/r-ceptionniste-tournant-h-f-x-0b4f95be-8ad/

## Description

Join our team at the Mercure Plaza Republique hotel in the heart of Lyon!

We are a 82-room boutique hotel with a lively bar and summer terrace, hosting many events. As a certified Clef Verte hotel since 2024, we strive to reduce our environmental impact and serve high-quality local products to our clients.

Job Description:

- Provide a warm, efficient, and quality welcome to our clients

- Perform administrative tasks related to check-in/check-out on our hotel's computer system

- Verify client reservations and guarantees

- Ensure seamless communication with colleagues and superiors regarding client stays

- Respond to phone calls and take reservations

- Manage cash handling and control

- Address client requests and follow up to ensure satisfaction

- Relay special client requests to relevant departments

- Contribute to client loyalty

- Cover Night Auditor shifts during vacation periods

Qualifications:

- Essential English proficiency

- Customer service and hospitality mindset

- Computer skills, specifically knowledge of Opera Cloud

- Excellent communication and interpersonal skills

- Ability to work effectively in a team and independently

- Initiative and attention to detail

- Organised and methodical approach

- Flexibility and versatility

Additional Information:

- Join a managed hotel within the Essendi group

- Immediate CDI contract

- 39 hours per week

- Level 1, step 3 remuneration

- Company mutual insurance

- Various bonuses

- 50% public transport reimbursement

- Heartist card with numerous benefits, especially within the group's hotels

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## Skills

### Required
- English
- Opera Cloud
- customer service
- communication
- organisation

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000156785209-receptionniste-tournant-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)