# Customer Success Manager

**Company**: ICIS
**Location**: Houston, TX
**Job type**: full-time
**Salary**: $44,500 - $74,100
**Category**: Customer Service
**Industry**: Consulting

**Apply**: https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Houston-TX/Customer-Success-Specialist_R120457?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0b4409c4-02b

## Description

As a Customer Success Manager at ICIS, you will deliver the Customer Success engagement strategy for a portfolio of accounts. You will build trusted customer relationships, develop a deep understanding of customer goals and workflows, and collaborate across ICIS to improve retention, satisfaction, product adoption, and growth.

**Responsibilities**

- Proactively help customers achieve their desired business outcomes by developing a deep understanding of their business models, engaging in value-based conversations, and acting as a trusted connection between customers and ICIS.

- Work effectively with account managers to ensure an excellent client experience, with a focus on improving retention, customer satisfaction, and product adoption.

- Develop a comprehensive understanding of assigned accounts, identify meaningful engagement opportunities, and work cross-functionally to ensure engagements are relevant, impactful, and value driven.

- Establish and maintain strong relationships with client contacts, deliver appropriate engagements, and identify whitespace and growth opportunities.

- Use data and insights to drive effective engagements, monitor their impact on customer behavior and outcomes, and support innovation and continuous improvement.

- Build and maintain stakeholder maps, identify customer personas, understand customer workflows, and work closely with internal and external stakeholders to deliver Customer Success outcomes.

- Gather and share customer feedback with the wider organization, developing value statements and customer testimonials by delivering additional value and leveraging trusted relationships.

- Travel to visit customers or represent ICIS at events, conferences, or trade shows when required, in line with applicable travel guidelines.

**Requirements**

- Fluency in English is required. Additional proficiency in Portuguese and/or Spanish is preferred.

- Client-facing experience in Customer Success, Account Management, or a related role.

- Strong verbal and written communication skills, with the ability to influence stakeholders and build relationships across global teams and at all organizational levels.

- Strong time management, project management, problem-solving, prioritization, and multitasking skills.

- Proactive and self-directed, with the ability to take ownership, work independently, collaborate effectively, and manage multiple priorities with minimal supervision.

- Experience using Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Teams; experience working with Salesforce is a plus.

- Naturally curious, adaptable, and willing to ask questions, challenge assumptions, learn from challenges, and seek better customer and business outcomes.

- Passionate about delivering a world-class customer experience, with a positive, creative, collaborative, and continuous-improvement mindset.

**Benefits** We are delighted to offer country-specific benefits. Click here to access benefits specific to your location.

## Skills

### Required
- English
- Microsoft Office Suite
- Salesforce
- Client-facing experience
- Communication skills
- Time management
- Project management
- Problem-solving
- Prioritization
- Multitasking

### Nice to have
- Portuguese
- Spanish

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Source: [Apply at relx.wd3.myworkdayjobs.com](https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Houston-TX/Customer-Success-Specialist_R120457?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)