# Senior NAM Payroll Specialist **Company**: Toast **Location**: Chennai **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Finance **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/toast/jobs/8311872?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_0b1006c5-704 ## Description We are seeking a Senior Payroll Specialist (North America) to join our in-house North America (NAM) payroll team. This is a high-impact, hybrid role that owns the most complex payroll processing, escalations, and systems and compliance initiatives, while overseeing and reviewing the day-to-day transactional work delivered by the Payroll Specialist team. As part of Toast’s internal payroll organization,not a third-party payroll bureau or outsourced provider,you will act as a subject-matter expert across payroll operations, compliance, and systems; mentor Payroll Specialists and help prepare them for advancement; and serve as a key backup to the Payroll Team Lead. Based in India, this position supports payroll for employees in the NAM region; it does not involve India payroll processing. **Key Responsibilities** - Payroll Operations & Volume: Oversee accurate and timely processing of bi-weekly multi-state payrolls for more than 5,700 employees across the US, Canada, and Mexico, with day-to-day transaction processing primarily executed by the Payroll Specialist team. - Personally owns and processes the most complex, escalated, and Mexico payroll cycles. - Complex Transactions & Global Mobility: Own complex and escalated payroll transactions that fall outside standard Specialist-level processing, including benefits-in-kind processing and overpayment calculations and repayments. - Coordinate with third-party consultants and Global Mobility to input transferred employees’ payroll information accurately and in a timely manner. - Employee Ticketing & Tier 2 Support: Support internal and external customers with payroll inquiries. - Manage and respond to ServiceNow tickets accurately on the first instance. - Proactively ensure errors and issues are resolved in line with the Service Level Agreement (SLA). - System & Data Management: Ensure Workday is maintained as the primary source of data integrity. - Responsible for Workday EIB (Enterprise Interface Builder) mass data uploads, global mobility transactions, and serving as lead tester for User Acceptance Testing (UAT) and semi-annual Workday system releases. - Reporting & General Ledger: Review and analyze payroll and data analysis reports, including those generated by the Payroll Specialist team, to ensure audits are completed accurately and on time. - Maintain and reconcile General Ledger accounts, ensuring accounts are balanced. - Create content for dashboards and metrics as needed. - Compliance, SOX & Audits: Work with the Payroll Team Lead on quarterly reviews of the SOX (Sarbanes-Oxley) payroll process and support Internal Audit requirements. - Manage audits for 401K (US retirement savings plans), ESPP, Workers’ Compensation, and review/approve monthly, quarterly, and annual equity audits. - Review annual tax statements (W-2s, T4s) for all expatriate personnel to ensure accuracy. - Vendor Management & Tax Filings: Coordinate with ADP SmartCompliance and CloudPay on tax filings, notice resolutions, and reconciliations. - Own ADP tax-registration administration, including applying for new SIT, SUI, and local tax IDs and maintaining accurate payroll tax records. - Process Prior Quarter/Prior Year Tax adjustments as needed. - Manage responses to all tax agency inquiries through ADP Tax Service and CloudPay. - Process Improvement & Troubleshooting: Audit current processes to reduce payroll-related errors. - Determine root causes of payroll errors by collecting and analyzing information under strict deadlines. - Assist with development and final review of payroll policies, workflows, knowledge bases, and contingency plans. - Maintain and update Standard Operating Procedure (SOP) documentation, which is under the care of the Specialist. - Cross-Functional Collaboration: Work closely with Accounting to assist with complex variance queries and balance sheet reconciliations, using supporting data and documentation prepared by the Payroll Specialist team. - Partner with Total Rewards to ensure smooth integration of payroll with other HR functions. - Leadership & Mentorship: Assist the Payroll Team Lead with training and mentoring the payroll team, including onboarding, upskilling, and preparing Payroll Specialists for advancement into the Senior Payroll Specialist role. - Serve as a primary backup for Payroll Specialists. **What you'll need to thrive (Requirements)** - Education: Bachelor’s degree or equivalent practical payroll experience preferred. - US payroll certifications such as FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional) are a plus. - Experience: 8+ years of hands-on payroll processing experience, including 4+ years working directly in Workday, and ownership of complex, high-volume payroll cycles across multiple jurisdictions. - US Workday Payroll & Absence Proficiency (Hard Requirement): Demonstrated hands-on experience processing US payroll and absence management in Workday is required. - Regional Expertise: In-depth working knowledge of NAM payrolls (US, Canada, and Mexico), including multi-jurisdiction statutory and year-end requirements. - In-House / Corporate Payroll Environment: Demonstrated experience operating within an in-house or corporate payroll function, as opposed to a third-party payroll bureau or BPO, including direct partnership with internal stakeholders (HR, Total Rewards, Accounting) and end-to-end ownership of the payroll process. - Work Environment & Soft Skills: Ability to work independently as part of a team in a fast-paced environment and deliver results against deadlines, including performing effectively under sustained pressure. - Shift Commitment: Willingness and ability to work aligned to US Eastern business hours on an ongoing basis, including adapting to US daylight saving time transitions. - Leadership: Experience mentoring, training, or providing technical guidance to junior payroll staff. **Preferred Qualifications** - Escalation Ownership: Experience acting as the primary point of escalation for complex payroll issues within an in-house or corporate payroll team. - Advanced Tools: Experience leveraging AI-powered reconciliation, analytics, or reporting tools (e.g., automated exception management, intelligent transaction matching, AI-assisted dashboards) to strengthen audit readiness. - Software Familiarity: Familiarity with ADP SmartCompliance, CloudPay, ServiceNow, or similar global payroll and tax software. ## Skills ### Required - Workday - US payroll - Payroll operations - Compliance - SOX - Audits - Tax filings - Vendor management ### Nice to have - AI-powered reconciliation - Analytics - Reporting tools - ADP SmartCompliance - CloudPay - ServiceNow --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/toast/jobs/8311872?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)