# Success Manager **Company**: Salesforce **Experience**: senior **Job type**: full-time **Category**: Sales **Industry**: Technology **Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Customer-Success-Manager---Dutch-or-Swedish-speaker_JR361160?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_0aff2825-b7f ## Description Salesforce is seeking a Success Manager to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. The ideal candidate will possess both a Cloud specialization and industry skills that enable them to speak the customer language. **Responsibilities** - Use our Customer Success Methodology to understand customers' goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives - Develop an understanding and knowledge of customers' Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds - Guide customers on organizational strategy, governance, and organizational change standard processes based on customer needs - Demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap - Proactively identify risks to customers achieving their stated business goals and work with the account team to build a risk mitigation plan - Produce and implement a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement plan - Deliver business value and innovation to customers' businesses by understanding their key business challenges and potential for growth - Build and cultivate executive-level relationships with customers' IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and dedication to customers' business and IT sponsors and collaborators - Work with the account team and Salesforce Executives to help customers work towards their goals - When appropriate, recommend additional Salesforce services and advisory experts needed to drive success - Proactively communicate technical product changes, degradations, outages, end of life, and other relevant updates **Required Qualifications** - Experienced professional with 7-10 years of relevant industry expertise - In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry - Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers - Ability to drive effective and influential conversations at the C-level; facilitate difficult discussions and be adept at handling objections - Fluency in English and Dutch or Swedish is required for this opportunity **Preferred Qualifications** - Solid understanding of Salesforce product and platform features, capabilities, and best use - Ability to articulate the importance and value of Governance to Business and IT executives - A good understanding of enterprise architecture principles is strongly preferred - Ability to quickly grasp and clearly explain technological and business concepts - Serve as a trusted advisor, with a deep curiosity to understand customers, their motivations and needs, and how to approach ensuring their success - Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) - The ideal candidate should have an understanding of a retail company's e-commerce strategy, including omnichannel integration and online sales support, as well as insight into customer lifetime value, digital engagement, and conversion optimization ## Skills ### Required - Cloud specialization - industry skills - consulting skills - English - Dutch - Swedish ### Nice to have - Salesforce product and platform features - Governance - enterprise architecture principles - technological and business concepts --- Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/Customer-Success-Manager---Dutch-or-Swedish-speaker_JR361160?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)