# Large Enterprise (LE) Account Manager

**Company**: PayPal
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/London-County-London-England-United-Kingdom/Sr-Account-Representative--Large-Enterprise-Commercial_R0137547-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0acf3dbc-521

## Description

The Large Enterprise (LE) Account Manager is a key driver of merchant success, responsible for managing relationships, overseeing account strategy, and identifying opportunities for portfolio growth.

Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for merchant needs and aligning them with PayPal’s strategic goals.

**Essential Responsibilities:**

- Collaborate with internal teams to influence process quality.

- Determine appropriate actions for process improvements.

- Recommend solutions to enhance efficiency and effectiveness.

- Monitor and manage account health and performance.

- Provide analytical insights to support business decisions.

**Additional Responsibilities & Preferred Qualifications:**

- Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.

- Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.

- Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.

- Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success.

- Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.

- Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.

- Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.

- Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions.

- Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.

- Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.

- Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.

- Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

**Minimum Qualifications:**

- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

**Preferred Qualifications:**

- Relevant experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.

- Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.

- A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.

- Proven success managing and growing accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.

- Expertise in building and maintaining strategic relationships including with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.

- Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.

- Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.

- Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.

- Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.

- Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.

## Skills

### Required
- account management
- client success
- sales
- payments industry
- e-commerce
- merchant services
- payment solutions

### Nice to have
- fintech products
- digital platforms
- strategic account planning
- sales quotas
- retention
- upsell
- cross-sell

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Source: [Apply at paypal.wd1.myworkdayjobs.com](https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/London-County-London-England-United-Kingdom/Sr-Account-Representative--Large-Enterprise-Commercial_R0137547-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)